Suchergebnisse

This study examines the differences in mental health experiences of workers in professional and non-professional roles, with a particular focus on the influence of gender. We examine: i) the perceived mental health of a subset of professional workers including accounting, academia, dentistry, medicine, nursing, and teaching, chosen because they represent different gender composition and sectors; and ii) work stress and work absences. Statistical analyses were applied to data from the Canadian Community Health Survey and a related Mental Health and Well-Being survey. Those in the selected professions reported better mental health, higher job satisfaction, and a lower prevalence of mental disorders, but higher self-perceived life and work stress compared to workers in non-professional roles. Workers in these professions reported higher job security and higher job control, but also higher psychological demands. Women in these professions showed significantly higher physical exertion and lower job authority and higher rates of work absences.

Although the professional call centre has been theorized, little empirical work has been carried out on this form of service delivery. The existing literature fails to distinguish adequately between professional call centres and professionals who work in call centres. In this study of telehealth it is shown that a centre which exhibits the features of a professional call centre does not overcome problems associated with this type of labour process. Ambiguities over the use of skill in a system that requires the deployment of computer algorithms gives rise to conflicts over monitoring, performance evaluation and the use of time. Conflict over the appropriation of technique may be exacerbated in professional call centres although this has not been reported upon in the call centre or telehealth literature.

This article describes the results of a survey of professional workers that was designed to explore the underlying reasons for the widely documented underrepresentation of women in information technology (IT) jobs. Our analysis suggests that it is different occupational personalities between men and women rather than the demanding nature of IT work that is largely responsible for the relatively few women in IT occupations. We discuss the implications these results have for policies that are designed to create greater gender equity in the rapidly growing IT industries. (JEL J08, J24, J70)