Suchergebnisse

Predmet raziskave so poslovna pogajanja s skandinavskimi partnerji. Predstavili smo faze procesa poslovnih pogajanj, pogajalske pristope, v smislu strategije, tehnik in taktik pogajanj, predstavili tudi kulturo, kot pomemben dejavnik uspešnosti pogajanj ter podrobneje predstavili vse štiri skandinavske države. Študija je nastala v okviru raziskave poslovnih pogajanj s skandinavskimi partnerji v srednje velikem slovenskem podjetju X, ki uspešno posluje na mednarodnih trgih, tudi na skandinavskih. Z rezultati smo poudarili pomembnost procesa priprav na poslovna pogajanja, ki predstavljajo 90% uspeha na pogajanjih ter poznavanje in razumevanje kulturnih razlik v poslovnem svetu. Nepoznavanje navad in običajev tujih poslovnih partnerjev lahko povzroči nesporazume, nelagodje, napačno usmerjenost in napačno interpretacijo sporočil, ki negativno vplivajo na rezultate pogajanj. Kultura posameznikov pa vpliva tudi na pogajalski slog oziroma način, kako se mednarodni pogajalci iz različni okolij obnašajo med pogajanji. Skandinavski slog pogajanj ne izstopa premočno, a ima vseeno posebnosti, katerih poznavanje pri pogajanjih prinese veliko prednost. ; The subject of the survey is business negotiations with Scandinavian partners. We presented phases of the process of business negotiations, negotiation approaches, in terms of strategy, techniques and tactics, culture as an important factor for negotiations success and all four Scandinavian countries. The study is based on analysis of business negotiations with Scandinavian partners in the medium-sized Slovenian company X, working internationally, with significant share on Scandinavian market. The results of survey highlighted the importance of preparation for business negotiations, presenting 90% of the success in the negotiations, as well as the knowledge and understanding of cultural differences in the business world. Ignoring habits and customs of foreign business partners can lead to misunderstandings, discomfort, misconception and misinterpretation of messages, which can have a negative impact on the results of the negotiations. The culture of individuals also influences the negotiating style or the way in which international negotiators from different environments behave during the negotiation process. The Scandinavian style of negotiation does not stand out too much, but it still has some special features and recognition of those, can bring great advantage.

Magistrsko delo obravnava problematiko poslovnih pogajanj v podjetju Metal Ravne, d.o.o., natančneje pogajanja med domačimi in ruskimi poslovnimi partnerji. Pogajanja so pomembna sestavina poslovnega delovanja in posebna dejavnost menedžerjev v organizacijah. So večsmeren proces sporazumevanja za usklajevanje interesov, v katerem več udeležencev vpliva medsebojno pri nastajanju skupnih odločitev. Dobra pogajanja morajo usklajevati interese in hkrati obvladovati nasprotja med udeleženci organizacije, ki so lahko notranji ali zunanji. Nasprotja v pogajanjih so gonilo napredka, usklajeni interesi kot rezultat pogajanj pa pogoj za uspešnost organizacije. Nasprotno pa se neusklajeni interesi lahko izrodijo v škodljive spore, ki nikomur ne koristijo. Dober pogajalec se ne rodi, ampak so dosego stopnje dobrega pogajalca potrebne večletne izkušnje. Izkušenost pa posledično prinese tudi izkušnje v načinu priprave za pogajanje, načinu komuniciranja in v pripravi strategije. Vse to je potrebno, saj zaradi vedno večjega odpiranja tujim trgom in povezovanja držav, poslovna pogajanja potekajo med pogajalci iz različnih kulturnih okolij, s specifičnim sistemom vrednot in pričakovanj. Te razlike v stališčih, prepričanju in percepciji so skupaj z mnogimi drugimi značilnostmi kulture temeljnega pomena za dobra mednarodna pogajanja in imajo velik vpliv na sam potek pogajanj. Poznavanje kulture nasprotne strani pomeni določeno prednost v pogajanjih, saj se z dobro pripravo na sama pogajanja skrajša čas pogajanj in hkrati pripomore k sklenitvi sporazuma, ki je za obe pogajalski strani najbolj zaželjen. Priprave na pogajanja s tujimi poslovnimi partnerji igrajo pomembno vlogo, kajti pri sami pripravi pogajanj izkušen pogajalec dobro spozna kulturo pogajalskega partnerja, strategijo pozna, stil, nebesedno komunikacijo in ostale dejavnike, ki vplivajo na potek in rezultat pogajanj. Neizkušeni pogajalci pogosto delajo omenjene napake, popolnoma ignorirajo kulturne razlike nasprotne strani itn. V magistrski nalogi smo želeli na konkretnem primeru pokazati, kakšne so razlike med slovenskimi in ruskimi pogajalci, kakšna je razlika v pogajalskem stilu in slogu, pogajalski strategiji, poslovnih običajih in poslovnem bontonu. Leta 2007 je namreč rusko podjetje KOKS postalo večinski lastnik Metala Ravne kot tudi večinski lastnik Slovenske industrije jekla. Kot večinski lastniki podjetja Metal Rusi odločajo o vlaganju v investicije. In prav to področje je temeljno pri pogajalski dejavnosti podjetja. Ob obravnavi problematike v podjetju Metal smo ugotovili, da so pogajanja podjetja Metal z ruskimi partnerji še v povojih. ; Master's thesis deals with the issue of business negotiations in the company Metal Ravne, d.o.o., concentrating on negotiations between the Slovenian and Russian business partners. Negotiations are an important element of business activity and a specific activity of managers in organisations. They are a multi-way process of communication for a coordination of different interests, in which several participants interact in the formation of joint decisions. Successful negotiations coordinate interests and manage conflicts between participants, which may be internal or external. Conflicts in negotiations are the driving power of progress while adjusted interests as a result of negotiations are the precondition for a successful organisation. On the other side, unadjusted interests may deteriorate into detrimental misunderstandings and disputes which is of no use to anyone. A negotiator is not born. It takes many years of experience to develop the skills necessary to become a successful negotiator. This eventually also brings experience in the way how we prepare ourseself best for negotiations, in the way how we communicate and how we prepare our strategy. All this is necessary as - due to an increasing opening of foreign markets and bonding among countries - business negotiations run between negotiatiors from a different cultural background, each with a specific system of values and expectations. These differences in attitudes, beliefs and perceptions, along with many other characteristics of culture, are essential for successful international negotiations and they have a major influence on the negotiation process itself. Knowing the culture of the opposite negotiating partner represents a certain advantage since good preparations for the negotiation itself reduce the time of negotiations, simultaneously contributing to the conclusion of the agreement most desired by both negotiating partners. Preparations for negotiations with foreign business partners play an important role since – already before negotiations - an experienced negotiator learns the culture of the opposite negotiating partner, his strategy, style, non-verbal communication and other factors which have influence on the course and on the outcome of negotiations. Inexperienced negotiators often make mistakes, completely ignoring cultural differences of the opposite partner and similar. This Master's thesis concentrates on revealing differences between the Slovenian and Russian negotiators, on differences in their negotiation style, strategies, business practices and business etiquette. In 2007, the Russian company KOKS became the majority owner of Metal Ravne, d.o.o. and also the majority owner of the Slovenian Steel Group, d.d. In this capacity, the Russians now make decisions on investments. And this is exactly the area which is essential in the negotiatiation business of the company. When analysing this issue in the company Metal Ravne, d.o.o., it was established that negotiations between Metal Ravne, d.o.o. and the Russian partners are still in the early stages of development

Pogajanja so v življenju ljudi prisotna vsakodnevno, saj med seboj neprestano komuniciramo in izmenjujemo informacije. V sam proces pogajanj sta vključena vsaj dva udeleženca, ki lahko imata povsem različne ali pa skupne interese. Namen pogajanj je usklajevanje interesov za doseganje končnega sporazuma, ki naj bi bil koristen za obe strani. V svojem delu sem se osredotočila predvsem na medkulturna poslovna pogajanja, natančneje na poslovna pogajanja z ruskimi partnerji. V prvem delu naloge sem opredelila teoretični koncept pogajanj, nadaljevala z opredelitvijo poslovnih pogajanj na medkulturni ravni in se nato še natančneje osredotočila na specifični ruski pogajalski slog. Pri pogajanjih s tujimi poslovnimi partnerji velja biti pozoren na številne dejavnike, ki vplivajo na sam izid pogajanj. Potrebno je dobro poznavanje kulture države iz katere prihaja partner, prav tako je zelo priporočljivo vsaj temeljno poznavanje njihov običajev in jezika. V raziskovalnem delu naloge sem povzela izkušnje zaposlenih v izbranem podjetju, ki so se v preteklosti že pogajali z ruskimi poslovnimi partnerji. Za pridobivanje potrebnih informacij sem z zaposlenimi izvedla globinski intervju, ki bo obsegal 15 vprašanj. Na podlagi pridobljenih informacij sem oblikovala smernice za vse poslovneže, ki sodelujejo ali imajo v prihodnosti namen sodelovati z ruskimi poslovnimi partnerji. V sklepnem delu naloge sem povzela glavne ugotovitve in ugotovila, da k uspešnim pogajanjem z ruskimi poslovnimi partnerji v največji meri pripomore dobro poznavanje ruske kulture in njihovih običajev ter vzpostavitev pristnih odnosov, ki temeljijo na osebnem poznanstvu. Prav tako sem ugotovila, da se ruski pogajalski slog močno razlikuje od evropskega. ; Negotiations are present in people's lives every day as each other constantly communicate and exchange information. Negotiation is a process, which includes at least two parties, which may have a completely different or common interests. The purpose of negotiating is to coordinate the interests of achieving a final agreement, which should be beneficial for both sides. In the theoretical part I mainly focused on cross-cultural business negotiations, specifically on business negotiations with Russian partners. In the first part I defined the theoretical concept of negotiations continued with the definition of business negotiations on an intercultural level and then more specifically focused on specific Russian negotiating style. When negotiating with foreign business partners we have to pay attention to a number of factors that affect the outcome of the negotiations. It is very necessary to have a good knowledge about the culture of the country where the business partner comes from and it is also strongly recommended to have a basic knowledge of their customs and language. In the research part of the thesis I summarized the experience of employees in selected company, which negotiated with Russian business partners in the past. In order to get the necessary information from the employees I conducted in-depth interview, which consist of 15 questions. On the base of provided information I made guidance for all businessmen who are or are attempted to collaborate with Russian business partners in future. In the final part of the thesis I summarized the main findings and came to the conclusion that if yu want to be successful in negotiations with Russian business partners, you must have a good knowledge about Russian culture and their traditions. I also found that the Russian negotiating style very different from the European.

V magistrskem delu smo obravnavali razsežnosti fenomena korupcije z vidika njegovih vplivov na različne ravni gospodarstva in možnosti, ki so podjetjem v okviru mednarodnega poslovanja na voljo za zaščito pred tem fenomenom. Zavedati se namreč moramo, da korupcija predstavlja negativen fenomen, katerega navidezne koristi občutijo le posamezniki ali peščica posameznikov, njegove posledice, ki se odražajo prek vpliva na ostale udeležence gospodarskih procesov in na celotne gospodarske sisteme, pa občutijo vsi ostali. Zaradi omenjenih dejavnikov je pomembno, da se zavedamo razsežnosti posledic, ki jih ta pojav povzroča, in se jih skušamo čim bolj izogniti, kar pa zahteva, da poznamo različne vidike tega pojava, katere smo obravnavali v magistrskem delu. V prvem delu magistrskega dela smo zato z vidika različnih avtorjev, predpisov in zakonov držav ter mednarodnih institucij opredelili sam pojem korupcije in opredelili razlike med posameznimi definicijami. Temu je sledila opredelitev indikatorjev prisotnosti korupcije, njenih pojavnih oblik, vzvodov za njen nastanek, oblik, v katerih se korupcija pojavlja, in sektorjev ter panog, ki so temu fenomenu najbolj izpostavljeni z vidika posledic korupcije. Poznavanje spremenljivk, ki smo jih obravnavali v prvem delu magistrskega dela, predstavlja pomemben dejavnik, ki gospodarskim in drugim subjektom omogoči, da se z omenjenim fenomenom soočijo. V drugem delu magistrskega dela smo zato opredelili mehanizme in instrumente, ki naj bi podjetjem, državam in tudi posameznikom omogočili boljše poznavanje razsežnosti tega fenomena, ter hkrati omejili njegovo nastajanje, zmanjšali njegovo prisotnost ter podjetjem omogočili, da se pred obravnavanim fenomenom zaščitijo tudi sama. Ker se med državami pojavljajo razlike tako v stopnji prisotnosti korupcije kot tudi vzvodov, ki vplivajo na nastanek tega pojava, pa tudi instrumentov, ki so posameznim državam in subjektom znotraj njih na voljo za obrambo pred fenomenom korupcije, je v tretjem delu sledil prikaz omenjenih spremenljivk in stanja na področju štirih držav. Ob tem smo namenoma izbrali države, ki so jih v preteklosti zaznamovale politične, družbene in ekonomske spremembe ter so opredeljene z različnimi stopnjami korupcije. Za zaključek smo v četrtem delu obravnavali še stanje v slovenskih podjetjih glede njihovega odnosa do samega pojava korupcije in delo sklenili z analizo izkušenj slovenskih podjetij na tržiščih prej obravnavanih držav. ; In der Magisterarbeit haben wir verschiedene Dimensionen des Phänomens Korruption aus der Sicht seines Einflusses auf verschiedene Ebenen der Wirtschaft und der Möglichkeiten, die den Firmen in Rahmen des internationalen Handels zum Schutz vor Korruption zur Verfügung stehen dargestellt. Es muss uns nämlich bewusst sein, dass die Korruption ein negatives Phänomen darstellt, wessen scheinbare Vorteile nur einzelne Personen oder wenige Auserwählte fühlen. Seine Folgen die durch dem Einfluss auf andere Teilnahemer in der Wirtschaft übertragen werden fühlen aber alle anderen betroffenen Personen. Wegen der erwähnten Faktoren ist es wichtig, dass wir uns über die Konsequenzen der Korruption bewusst sind um sie so gut wie möglich vermeiden zu können, was aber auch Kenntnis über verschiedene Sichtweisen des Phänomens erfordert, welche wir in der Magisterarbeit bearbeitet haben. Deswegen haben wir im ersten Teil der Magisterarbeit das Phänomen Korruption aus der Sicht verschiedener Autoren, Vorschriften, Gesetze und internationaler Organisationen definiert und die Unterschiede zwischen den Definitionen dargestellt. Dem folgte dann die Definition der Indikatoren die auf die Anwesenheit der Korruption anzeigen, die Definition verschiedener Erscheinungsformen der Korruption, die Definition irrer Quellen, die Definition der Sektoren und Branchen die dem Phänomen besonders ausgesetzt sind und die Definition der Konsequenzen der Korruption. Die Kenntnis über verschiedene Variablen, der Korruption mit denen wir uns im ersten Teil der Arbeit befasst haben ist ein wichtiger Faktor, der denn Subjekten in der Wirtschaft und auch anderen die Bekämpfung des Phänomens ermöglicht. Im zweiten teil der Arbeit haben wir deshalb die Mechanismen und andere Instrumente die den Firmen, Ländern und einzelnen Personen bessere Kenntnis über die Auswirkungen der Korruption ermöglichen, den Subjekten helfen die Zahl der neu erschienenen und der vorhandenen Fälle zu verringern, und den Firmen Möglichkeiten des Selbstschützes zur Verfugung stellen dargestellt. Weil zwischen verschiedenen Ländern sowohl Unterschiede in dem Umfang der vorhandenen Korruption, sowohl auch Unterscheide in Gründen für ihre Erstehung und den Möglichkeiten die einzelnen Ländern und Subjekten innerhalb dieser Länder zum Schutz vor dem Phänomen zur Verfugung stehen bestehen folgte im dritten Teil die Darstellung der vorher aufgezählten Variablen an Beispielen von vier Ländern. Dabei haben wir uns vorsätzlich Länder ausgesucht die in der Vergangenheit von politischen, gesellschaftlichen und ökonomischen Veränderungen gezeichnet wurden und außerdem mit unterschiedlichen Stufen der Korruption gezeichnet sind. Im vierten Teil haben wir uns dann mit der Haltung von Slowenischen Firmen zu dem Problem Korruption befasst. Die Arbeit haben wir dann mit der Analyse der Erfahrungen Slowenischer Firmen auf den vorher erwähnten Märkten beendet.

V magistrskem delu smo raziskali dejavnike poslovnih pogajanj med partnerji iz Slovenije v odnosu s partnerji iz držav razpadle Jugoslavije. Opisani so dejavniki in karakteristike poslovnih pogajanj v splošnem pomenu, kot tudi vpliv dejavnikov kulture, ki se odražajo v sklopu mednarodnih poslovnih odnosov in pogajanj. Kulturna dejstva so temelj, na katerem slonijo poslovni odnosi, kadar se v procesu srečujejo poslovni partnerji iz različnih držav, kar pomeni, da moramo biti pozorni na razlike v komunikacijskem procesu, spoštovanju tuje kulture in njihovih navad, ponekod celo religije. Razlike med našimi in tujimi dejavniki kulture, oz. vsaj poznavanje in spoštovanje le-teh, so ključ za graditev in ohranjanje dolgoročnih poslovnih odnosov. Razlike so pravzaprav prisotne povsod, ne le na globalni ravni poslovanja, najdemo jih že tudi na lokalni ravni, saj so si podjetja, njihove usmeritve in cilji, drugačni. Potrebno se je prilagoditi drugim, če želimo doseči nekaj, kar nam predstavlja korist. Soočanje in osvajanje medkulturnih razlik nam pomaga pri razumevanju medkulturnih dimenzij, pri čemer se je potrebno zavedati, da se bomo tega učili skozi celotno življenje. Kultura je namreč širok spekter pojmov, družbenih norm in vrednot, da bi jih lahko popolnoma prevzeli in se z njimi popolnoma poistovetili. V magistrskem delu so zaradi tega razloga predstavljeni le določeni dejavniki in definicije. Teoretični del ob definicijah in opredelitvah poslovnih pogajanj in mednarodnih pogajanj vsebuje še predstavitev držav nekdanje Jugoslavije, v raziskovalnem delu pa smo povzeli še dejanske izkušnje respondentov poglobljenega intervjuja, ter pridobili pomembne informacije in smernice, ki bodo koristno predstavljene za druge poslovneže, ki že aktivno sodelujejo ali pa imajo namen v prihodnosti sodelovati s poslovnimi partnerji v raziskovani regiji. V sklepnem delu so povzete glavne ugotovitve, in sicer lahko zapišemo, da je za uspešna poslovna pogajanja z državami, ki so nekoč sestavljale mogočno Jugoslavijo, potrebno poznavanje oz. bolje rečeno spoštovanje njihove religije, ki je ponekod zelo izrazita, dejavnik, ki pa zagotavlja pristne in dolgoročne odnose z njimi, pa je faktor človečnosti. Odnosi namreč temeljijo na poznavanju ljudi na osebni in poslovni ravni, ki ju je potrebno usklajeno vzdrževati (tudi v času, kadar nismo v proaktivnem sodelovanju s partnerjem, je potrebno ohranjanje odnosa v obliki osebnega stika in poslovnih daril). Prav tako smo ugotovili tudi, da se način pogajanj iz držav nekdanje Jugoslavije ne razlikuje več močno od evropskega, saj aktivno stremijo evropskim standardom. ; In this work, we examined the factors of business negotiations between partners from Slovenia in relation to partners that came from the stats of former Yugoslavija. The factors and characteristics of business negotiations in the general sense are described, as well as the influence of cultural factors, which are reflected in the framework of international business relations and negotiations. Cultural facts are the foundation upon which business relations are based, when business partners from different countries meet in the process, and that means that we must pay attention to the differences in the communication process, respect for foreign culture and their habits, and sometimes even religion. Differences between our and foreign factors of culture, at least knowing and respecting them, are the key to building and maintaining long-term business relationships. The differences are actually present everywhere, not only at the global level of business, but also at the local level, as companies, their policies and goals are different. It is necessary to adapt to others if we are to achieve something that benefits us. Facing and conquering intercultural differences helps us to understand intercultural dimensions, and we must be aware that we will learn this throughout our lives. Culture is a wide range of concepts, social norms and values, so that they can be completely taken over and fully identified with them. For this reason, in this work only certain factors and definitions are presented. Theoretical part of this work contains the definitions of negotiations and the international negotiations. There is also the presentation of countries that form ex Yugoslavija, while while in the empirical part of this work we summarized the actual experiences of the employees, that have been conducted in the in-depth interview, and obtained important information and guidelines that will be usefully presented to other business people who are already actively involved or have the intention to cooperate with business partners in the research region in the future. The concluding part summarizes the main findings. We can say, that for successful negotiation in the countries of former Yugoslavija, you need to know ther religion and respect it, and that is the factor that will guarantee long term relationships with them. Most of all, they need you to be a person, a good man. Personal relations are more important than making business, relationships are based on knowledge of people on a personal and business level, which need to be maintained in a coordinated manner (even when we are not in proactive cooperation with a partner, it is necessary to maintain a relationship, to contact or to visit them, to bring them gifts). We can also conclude that the way of negotiations in the countries of the former Yugoslavia does not differ much more strongly than the European one, since they actively strive for European standards.

Vsi ljudje se pogajamo, pa naj bo to na zavedni ali nezavedni ravni. Pogajati se začnemo že kot otroci. Takrat so najpogostejše teme pogajanj o tem, kaj bomo jedli, oblekli, kam bomo šli, kaj bomo naredili in kaj ne. Kot najstniki se s starši zopet pogajamo na primer o tem, kako dolgo bomo lahko ostali zunaj. Kadar se udeležimo kakšnih tržnic, sejmov, imamo prav tako možnost, da se na primer pogajamo o nižji ceni. S pogajanji se srečujemo na vsakem koraku. Nekateri pogosteje, drugi malo manj. Pogajamo se lahko v prostem času ali v službi. Nekateri se s pogajanji ukvarjajo poklicno. To najpogosteje zasledimo v poslovnem svetu. Da dosežemo uspešen izid pogajanj, moramo imeti o tem nekaj znanja. Zelo dobro moramo poznati vse stopnje pogajanj in vedeti, kaj moramo znotraj posamezne stopnje storiti. Ker imajo pogajalci sami velik vpliv na končni izid pogajanj, je potrebno vedeti, kako se med pogajanji obnašati in kakšne lastnosti, osebnostne značilnosti naj imajo pogajalci. V primeru, da se soočamo z mednarodnimi pogajanji, je potrebno podrobno proučiti in poznati kulturo nasprotne strani. V tem magistrskem delu, ki je sestavljen iz dveh delov, se bom osredotočila predvsem na poslovna pogajanja na Češkem. Prvi del je teoretičen, drugi del pa empiričen, kamor bom vključila intervju, ki ga bom izvedla z zaposlenim v podjetju TAB d.d. ; All human beings are negotiating, whether it is on the conscious or unconscious level. Negotiating begins already in the childhood. At that time, the most common subjects of negotiation are about what we eat, wear, where to go, what to do and not to do. Teenagers negotiate with their parents again, for example, about how long they can stay out. When we attend some markets, fairs, we also have the opportunity to, for example, negotiate for a lower price. We are faced with negotiating at every turn. Some people more frequently, the others slightly less. Negotiating can take place in the leisure time or at work. Some people are professionally engaged in negotiations, which is most commonly the case in the business world. To achieve a successful outcome of negotiations, we need to have some knowledge about negotiating. We must be very familiar with all stages of the negotiations and know what we need to do within each stage. As negotiators themselves have a big influence on the final outcome of the negotiations, it is necessary to know how to behave during negotiations and what qualities, personality characteristics negotiators ought to have. In the event that we are faced with international negotiations, it is necessary to examine in detail and know the culture of the other side. In this thesis, which consists of two parts, I will focus primarily on commercial negotiations in the Czech Republic. The first part is theoretical, while the second part is empirical, which will include an interview I have conducted with the employees of the company TAB d.d.

Abstract. Firms of different business strategy types reveal
different behavioural patterns in their innovation and
business performance while facing various difficulties
as they seek to adapt to a turbulent competitive environment. Accordingly, we want to make progress by using
the dynamic view, which follows the Schumpeterian
perspective of firm behaviour through innovation (business) strategy. We advocate a dynamic approach to the
strategic and behavioural patterns influencing business
performance that is appropriate for small and mediumsized firms as well as giant corporations in highly competitive industries and catching-up economies. Thus, by
combining different theoretical approaches we develop
an alternative conceptual 'cost-advantage leader-follower' (CALF) model of innovation for when firms are
developing cost-cutting process inventions.

Risk in banking business can not be avoided because the latter is strongly embedded in the very nature of it and banks should therefore be aware of the importance of effective risk management, encompassing the identification, measurement and assessment of each type of risk. Risk management can be important source of gaining competitive advantage and a way to survive in the world of banking. One of the most important risk in bank is the credit risk. Credit risk can be defined as the potential that a bank borrower or counterparty will fail to meet its obligations. The goal of credit risk management is to maximise bank´s risk-adjusted rate of return by maintaining credit risk exposure within acceptable parameters. Banks need to manage the credit risk inherent in the entire portfolio as well as the risk in invidual credits of transaction. Banks should also consider the relationships between credit risk and other risks. The effective management of credit risk is a comprehensive component of a comprehensive approach to risk management and essential to the long-term success of bank. Risk management is usualy regulated by bank directives, prescriptions, where the most important in Slovenia is the Law about banking with under law acts.

Article examines the impact of digitalisation and intangible capital investment on the non-financial performance of firms in Slovenia. Article examines the relationship between: (1) digitalisation and firms' nonfinancial performance; (2) digitalisation and firms' attitude to digitalisation; (3) investments in intangible capital and firms' non-financial performance; where we (4) also expect differences by industry and between firms operating in global value chains. Considering survey data, the SEM approach shows that, digitalisation and intangible investment both have positive effects on non-financial performance. Level of digitalisation depends on the importance attributed to digitalisation, whereas the importance of digitalisation depends on the expected long-term benefits of digitalisation for the firm. Level of digitalisation is dependent on the anticipated long-term benefits of digitalisation. These have a positive, yet non-significant impact on a firm's level of digitalisation. Despite business agility having an impact on the importance of digitalisation for businesses that is less than the expected benefits, it is still highly significant. Other results were not statistically significant. Keywords: intangible capital, digitalisation, firm performance

Organizacije morajo zaradi vse večje konkurence in prostega nastopa na trgu stremeti k čim večji tržni prednosti oziroma prepoznavnosti in uspešnosti, ne glede na področje poslovanja. To velja tudi za neprofitne organizacije, ki svojemu neprofitnemu poslanstvu profitno sledijo in ga neprofitno uresničujejo. Med neprofitne organizacije spada tudi Obrtno-podjetniška zbornica Slovenije, ki v slovenskem prostoru deluje že 47 let in je nastala na podlagi skupnih interesov takratnih obrtnikov zaradi omejevanja države pri razvoju obrti in dandanes predstavlja obrtno-zbornični sistem. V teoretičnem delu smo na kratko predstavili neprofitne organizacije, management neprofitnih organizacij in njegove temeljne funkcije. V nadaljevanju smo obravnavali in opredelili strategijo, vizijo in poslanstvo, ki je vodilo delovanja vseh organizacij, še posebej pa neprofitnih, ki ne obstajajo zaradi ustvarjanja dobička, ampak zaradi uresničevanja skupnih interesov določenih skupin. Pravilno postavljeni cilji so vodilo za uresničevanje strategije, izvrševanja poslanstva in sledenje viziji neprofitne organizacije. Ker neprofitne organizacije večinoma delujejo na storitvenem področju, smo opredelili storitve, zagotavljanje njihove kakovosti in merjenje. V nadaljevanju smo na kratko opredelili človeške vire, saj so zaposleni najpomembnejši kapital v vseh storitvenih organizacijah, v neprofitnih organizacijah pa predstavljajo edini kapital, s katerim razpolagajo takšne organizacije. V tretjem poglavju smo predstavili delovanje zborničnega sistema v Evropski uniji in njegovega evropskega združenja ter primerjali podobne zbornične sisteme v državah EU s slovenskim obrtno-zborničnim modelom ter ugotovili podobnosti in razlikovanja v njih. Opisali smo tudi podporno podjetniško okolje v Sloveniji, katerega del je tudi Obrtno-podjetniška zbornica Slovenije in njene območne zbornice in smo ga v magistrski nalogi podrobno obravnavali. V raziskovalnem delu magistrske naloge smo poleg nekaterih socio-demografskih podatkov in vprašanj o delovanju obrtno-zborničnega sistema preverjali raziskovalne hipoteze, ki se nanašajo predvsem na ugotavljanje zadovoljstva zaposlenih in uspešnost delovanja obrtno-zborničnega sistema. Naredili smo tudi SWOT analizo obrtno-zborničnega sistema. Rezultati raziskave kažejo, da zaposleni v obrtno-zborničnem sistemu ne kažejo izrazitega zadovoljstva oziroma nezadovoljstva glede delovanja le-tega. A večina zaposlenih se strinja, da bi ta lahko deloval bolje, saj ima ustrezno usposobljen strokovni kader v območnih zbornicah in dobro svetovalno službo v krovni organizaciji. Primeri dobre prakse v drugih državah EU so pokazali, da ni popolnoma primerljivega modela, ki bi bil enak slovenskemu obrtno-zborničnemu sistemu, še najbližja in najbolj podobna sta javnopravna sistema zbornic v Nemčiji in na Hrvaškem. V zaključku naloge smo na podlagi izhodišč raziskave, primerjave nekaterih zborničnih sistemov in SWOT analize podali predloge za izboljšanje delovanja obrtno-zborničnega sistema, ki so smernice za zaposlene in vodstvo obrtno-zborničnega sistema. ; Due to increasing competition and free market entry, organizations must strive for the largest possible market advantage or recognisability and performance, irrespective of the area of operation. This also applies to non-profit organizations, which follow their non-profit mission in a profit manner and realize it in a non-profit way. Chamber of Craft and Small Business of Slovenia is also a non-profit organization, which has been operating in the Slovenian space already for 47 years and it was established on the basis of common interests of craftsmen of that time and because of the limitations of the state in the development of crafts. In the theoretical part we presented non-profit organizations in short, the management of non-profit organizations and their basic functions. Further on we addressed and defined the strategy, the vision and the mission, which are guides for the operation of all organizations, especially the non-profit ones, which do not exist to make profit but due to the realization of common interests of certain groups. Properly set goals (short-term or long-term) are guides for the implementation of the strategy, the implementation of the mission and the pursuance of the vision of a non-profit organization. Since non-profit organizations operate mainly in the service sector, we have defined services, their quality assurance and measuring. In the continuation we defined human resources in short because employees are the most important asset in all service organizations, and in non-profit organizations they represent the only asset of such an organization. In the third chapter, we briefly presented the operation of the chamber system in the European Union and its European associations, and we compared similar chamber systems in the EU countries with the Slovenian craft chamber model and we established their similarities and differences. Within this part we briefly described the supportive business environment in Slovenia, a part of which is also the Chamber of Craft and Small Business of Slovenia and its regional units – regional chambers of craft and small business. In the continuation we discussed and described the craft chamber system in Slovenia in detail. In the research part we verified research hypotheses, beside certain socio-demographic data and some current questions about the operation of the craft chamber system, we made a SWOT analysis with which we defined the strengths and weaknesses of the craft chamber system as an organization, and threats and opportunities that the craft chamber system has in the external business environment. We have established that the employees in the craft chamber system are not satisfied nor dissatisfied with the system's operation, but the majority of employees agree that it could function better as it has well-versed professional staff in regional chambers of craft and small business and good counselling service in the umbrella organization. Good practice cases in other EU countries have shown that there is no completely identical case that would be the same as the Slovenian craft chamber system ; however, the closest and the most similar are the public-law systems of chambers in Germany and Croatia. In the conclusion of the thesis, we made proposals to improve the operation of the craft chamber system, which are guidelines for the employees and the management of the craft chamber system on the basis of the research, system comparison and SWOT analysis.

Med pomembnimi mejniki v razvoju evropskega sistema DDV moramo vsekakor omeniti 1. januar 1992, ko so bile odpravljene davčne meje med državami članicami Evropske unije. Če se je do tega datuma dobava blaga v drugo državo članico Evropske unije štela kot izvoz blaga, ki so ga nadzorovali carinski organi, je s tem dnem odpravljen oziroma prepovedan nadaljnji sistematičen nadzor blaga, ki se dobavlja iz ene države v drugo. Carinski organi so izgubili svoje pristojnosti za nadzor tega dela trgovine na notranjem trgu ; obstoječe nadzorne mehanizme so nadomestili novi, pristojnost pa se je prenesla na davčne organe. Del nalog, ki jih je do vstopa Slovenije v Evropsko unijo opravljala carina, je odpadel na davčne zavezance. Ob vstopu Slovenije v Evropsko unijo se je povečala tudi zunanjetrgovinska menjava. Zaradi povečanega poslovanja Slovenije z državami članicami Evropske unije so se začeli pojavljati tristranski posli in posledično tudi verižni posli med večimi udeleženci. Pravi tristranski posli potekajo med tremi udeleženci (pridobitelj, dobavitelj in prejemnik), ki so identificirani za davek na dodano vrednost v svoji državi Evropske unije. Blago poteka med udeleženci v verigi, in sicer od dobavitelja do prejemnika blaga. Pridobitelj nastopa med njima le kot neke vrste posrednik. Ti posli so z davčnega vidika v Zakonu o davku na dodano vrednost posebej urejeni. Problem nastopi pri nepravih tristranskih poslih in verižnih poslih, npr. ko je eden od udeležencev fizična oseba, ko nastopa udeleženec iz tretje države, ko so udeleženi več kot trije davčni zavezanci, itd… V okviru magistrske naloge bom analizirala osnovne značilnosti pravih tristranskih poslov, nepravih tristranskih poslov in verižne posle. Glede na to, da je pri pravih tristranskih poslih določen kraj obdavčitve in pogoji, na osnovi katerih kupec ne obračuna DDV od pridobitve blaga, je potrebno pri nepravih tristranskih poslih in verižnih poslih pred določitvijo kraja in časa nastanka davčne obveznosti ugotoviti, kje je dobavitelj prenesel lastništvo na blagu na pridobitelja in kje mu je izročil blago. Z davčnega vidika so ti posli zelo zahtevni, zato je v Šesti smernici določena posebna ureditev, ki želi te posle poenostaviti in jih obdavčit le enkrat. ; Among the important milestones in the development of the European VAT system, we must certainly mention the January 1, 1992, when fiscal borders between the Member States of the European Union were abolished. If the supply of goods to another Member State of the European Union, to this date counted as export of goods, which were monitored by the customs authorities, from that date, the systematic control of goods, which were supplied from one country to another, vas forbidden. Customs authorities did lose their powers to control this part of the trade in the internal market ; the existing control mechanisms were replaced by new ones ; competence has been transferred to the tax authorities. Parts of the tasks which are to Slovenia's entry into the European Union perform by customs authorities, vas transferred to taxpayer. When Slovenia joined the European Union, it has also increased its foreign trade. Due to the increased Slovenian business with EU Member States, trilateral transactions and, consequently, chain transactions between multiple participants have started to emerge. Real tripartite transactions take place between the three parties (the acquirer, supplier and recipient) who are identified for value added tax in its own European Union country. Goods are transferred between the actors in the chain, from the supplier to the consignee. The acquirer is getting between them only as a sort of agent. These transactions in tax terms are specifically decorated in the Law on Value Added Tax. The problem occurs in the quasi-tripartite transactions and chain transactions, for example when one of the participants is a person, when a participant is from a third country, when they are more than three taxpaying participants, etc. In this master's thesis I will analysed the basic characteristics of real trilateral business, quasi-tripartite business and chain business. Given that the real trilateral engagements have known place of taxation and the conditions, based on which the buyer does not charge VAT on the acquisition of goods, are known, for the quasi-tripartite transactions and chain transactions it is necessary before determining the location of taxation and the time when the tax liabilities arise, to determine where the supplier transferred ownership of the goods to the purchaser and where he handed over the goods. From a tax perspective, these transactions are very complex, fir that the sixth guideline provides a specific regulation, which seeks to simplify this business and be taxed only once.