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Cultural intelligence is defined as an individual's ability to function effectively in situations characterized by cultural diversity. With contributions from eminent scholars worldwide, the "Handbook of Cultural Intelligence" is a 'state-of-the-science' summary of the body of knowledge about cultural intelligence and its relevance for managing diversity both within and across cultures. Because cultural intelligence capabilities can be enhanced through education and experience, this handbook emphasizes individual capabilities - specific characteristics that allow people to function effectively in culturally diverse settings - rather than the approach used by more traditional books of describing and comparing cultures based on national cultural norms, beliefs, habits, and practices.The Handbook covers conceptional and definitional issues, assessment approaches, and application of cultural intelligence in the domains of international and cross-cultural management as well as management of domestic activity. It is an invaluable resource that will stimulate and guide future research on this important topic and its application across a broad range of disciplines, including management, organizational behavior, industrial and organizational psychology, intercultural communication, and more.

Conceptualization of cultural intelligence : definition, distinctiveness, and nomological network / Soon Ang and Linn Van Dyne -- Development and validation of the CQS : the cultural intelligence scale / Linn Van Dyne, Soon Ang, and Christine Koh -- Antecedents of the four-factor model of cultural intelligence / Lu M. Shannon and Thomas M. Begley -- Developing cultural intelligence : the roles of international nonwork experiences / Ibraiz Tarique and Riki Takeuchi -- Cultural intelligence and international assignment effectiveness : a conceptual model and preliminary findings / Kwanghyun Kim, Bradley L. Kirkman, and Gilad Chen -- Top executives and global leadership : at the intersection of cultural intelligence and strategic leadership theory / Michael J. Mannor -- Cultural intelligence : a key success factor for expatriates / Margaret Shaffer and Gloria Miller -- Antecendents and consequences of cultural intelligence among short-term business travelers / Cheryl Tay, Mina Westman, and Audrey Chia -- Cultural intelligence as a mediator of relationships between openness to experience and adaptive performance / Tania Oolders, Oleksandr S. Chernyshenko, and Stephen Stark -- Personality, cultural intelligence and cross-cultural adaptation : a test of the mediation hypothesis / Colleen Ward and Ronald Fischer -- Cultural intelligence and global identity in multicultural teams / Efrat Shokef and Miriam Erez -- The effects of cultural intelligence on team member acceptance and integration in multinational teams / Jane E. Flaherty -- The effects of cultural intelligence on interpersonal trust in multicultural teams / Thomas Rockstuhl and Kok-Yee Ng -- Culture inside and out : developing a collaboration's capacity to externally adjust / Cristina B. Gibson and Rebekah Dibble -- The challenge of behavioral cultural intelligence : what might dialogue tell us? / Priscilla S. Rogers -- Cultural intelligence in counseling psychology : applications for multicultural counseling competence / Michael Goh, Julie M. Koch, and Sandra Sanger -- Cultural intelligence and short-term missions : the phenomenon of the fifteen-year-old missionary / David Livermore -- Social intelligence, emotional intelligence, and cultural intelligence : an integrative perspective / Detelin S. Elenkov and Joana R.C. Pimentel -- Successful intelligence as a framework for understanding cultural adaptation / Robert J. Sternberg -- Navigating cultures : the role of metacognitive cultural intelligence / Jennifer Klafehn, Preeta M. Banerjee, and Chi-yue Chiu -- Social axioms and cultural intelligence : working across cultural boundaries / Kwok Leung and Fuli Li -- Intercultural competence development and triple-loop cultural learning : toward a theory of intercultural sensitivity / Dharm P.S. Bhawuk, Keith H. Sakuda, and Vijayan P. Munusamy -- Contextualizing cultural intelligence : the case of global managers / Maddy Janssens and Tineke Cappellen -- Thinking intelligently about cultural intelligence : the road ahead / Michele J. Gelfand, Lynn Imai, and Ryan Fehr.

Presenting a universal set of techniques and people skills that will allow you to adapt quickly to, and thrive in, any cultural environment, this book will show you how to discard your own culturally based assumptions and pay careful attention to cues in cross-cultural situations. --

Business today is global - and success requires a new set of skills. Whether you're negotiating with vendors in Asia, exploring potential markets in Africa, or leading a diverse team at home, you don't have to master the nuances of every culture you encounter. This book will show you how to lead effectively in any context. Featuring fresh research, case studies, and statistics on the ROI of improving your cultural intelligence (CQ), this new edition details a powerful, four-step model for becoming more adept at managing across cultures: drive - boost your motivation for and confidence in interacting with other cultures; knowledge - understand the relevance of differences in religion, values, norms, and languages; strategy - plan ahead for unfamiliar cultural settings, but remain flexible if actual experience differs from expectations; and action - successfully adapt your behavior to each situation. --

Cover; Contents; Foreword; Thank you; Introduction; Part One: What is Cultural Intelligence (CQ)?; IQ; EQ; CQ; Are they sequential?; Diversions and dead ends; One final twist; Part Two: Why do I need CQ?; The need for collaboration; The reality of networks; The importance of trust; The demands of demographics; The spark of innovation; The urban magnet; Growing world, shrinking leaders; The pressure to focus; Scenario: Past, present, future: how influential are they?; Part Three: Developing your CQ: Core and Flex; A constant review; More than 'values'; Enough Core; But not too much Core.

Intro -- Acknowledgments -- About the Author -- 1. MANAGING A WORLD OF DIFFERENCE -- 2. INTERACTING ACROSS CULTURES -- 3. THE CULTURAL INTELLIGENCE ADVANTAGE -- 4. UNDERSTANDING CULTURE -- 5. UNDERSTANDING AND DEVELOPING YOUR CQ DRIVE -- 6. UNDERSTANDING AND DEVELOPING YOUR CQ KNOWLEDGE -- 7. UNDERSTANDING AND DEVELOPING YOUR CQ STRATEGY -- 8. UNDERSTANDING AND DEVELOPING YOUR CQ ACTION -- 9. DEVELOPING CULTURALLY INTELLIGENT ORGANISATIONS -- 10. MOTIVATING ACROSS CULTURES -- 11. LEADING WITH CULTURAL INTELLIGENCE -- 12. MANAGING MULTICULTURAL WORK GROUPS -- Afterword -- Index -- Contact Us