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Increasing stature and recognition are being provided to logistic support activities by both government and industry. Within industry, the responsibility for support functions rests with the product support organization. This article discusses the growing role of data processing in contractor product support operations. It covers the responsibilities of various functional areas comprising the product support organization and briefly mentions examples of how data processing is being applied in several of these activities. The factors influencing the introduction of data processing into the product support field are also covered. Finally, the benefits achieved by the installation of machine-aided systems and the related impact on support performance are also emphasized.

The effects on performance of kind of material (text, random words, or random characters) and amount of material exposed (1, 2, 3, 6, or an "unlimited" number of characters) were jointly studied in a typewriting task. For the random characters, only a small increase in typing rate was observed beyond three characters exposed. For the words and text, rates were generally higher and continued to increase substantially up to the unlimited exposure condition. The results are discussed in terms of a parallel processor which employs unitary "higher-order responses".