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Increasing stature and recognition are being provided to logistic support activities by both government and industry. Within industry, the responsibility for support functions rests with the product support organization. This article discusses the growing role of data processing in contractor product support operations. It covers the responsibilities of various functional areas comprising the product support organization and briefly mentions examples of how data processing is being applied in several of these activities. The factors influencing the introduction of data processing into the product support field are also covered. Finally, the benefits achieved by the installation of machine-aided systems and the related impact on support performance are also emphasized.

AbstractSome of the principles and concepts of a revised logistics data‐processing system, proposed for the Air Force and developed at RAND, are discussed. These ideas provide a general framework in which a data‐processing system might be developed that would be able to meet the operational needs of the 1960's. The ideas developed in this paper, although pointed particularly at the Air Force, might have relevance and use for the other military services and for industry in general.

A discussion of some problems involved in employment of recorders in the field & in processing tape recorded interviews: based upon 4 yrs of experience in using tape recorders on the Disaster Project of NORC who gathered 1,000 non-directive interviews with 700 tape recordings, all then transcribed into typewritten form with necessary corrections made on the typescripts. It is found that R's accepted use of tape recorders with a (mean - average) refusal rate of less than 10%. The most crucial element in gaining acceptance of recorder is interviewer's own attitude toward it. The recorder does not become an issue to the R unless interviewer makes it one. Soc characteristics of R's had little relevance to acceptance &/or rejection of the use of the recorder. In field work of returning with inaudible tapes is a more serious problem than refusals. Interviewer should maintain outwardly casual attitude toward equipment but be continually alert; he should try to avoid drawing too much attention to the machine & keep R occupied. Spatial juxtaposition of the R, interviewer, microphone, & machine is crucial for recording quality, with microphone being placed close to R & interviewer. A test run will determine adequacy of arrangement. Simultaneous talking must be prevented because overlapping voices on tape are impossible to discern. Prior to interviewer's entry into the field it is essential to establish a system for tape identification. In processing tape, a basic problem in transcribing is that there are no clerical or secretarial org's prepared to process tapes on a large scale, thus projects are faced with doing its own transcribing, assembling a special group to do the job, or contracting with an outside agency capable of doing the task. H. H. Smythe.