Suchergebnisse

Dedication -- Preface -- Introduction -- Creating service products -- Flower of service -- Branding service firms, products and experiences -- New service development -- Conclusion -- Summary -- Endnotes

Preface -- Introduction -- What is a service process? -- Designing and documenting service processes -- Service process redesign -- Customer participation in service processes -- Self-service technologies -- Conclusion -- Summary -- Endnotes

Preface -- Introduction -- Service employees are extremely important -- Frontline work is difficult and stressful -- Cycles of failure, mediocrity and success -- Human resource management : how to get it right -- Service culture, climate and leadership -- Conclusion -- Summary -- Endnotes

Chapter IX. Strategies of IT People in Denmark -- Trade Unionism, Craftsmanship and ProfessionalismChapter X. Beyond Taylorism: The IT Specialists and the Deskilling Hypothesis; Chapter XI. Understanding the Employment Position of Computer Programmers: A Managerial Strategies Approach; Chapter XII. The IT People -- Historical Development and Present Characteristics; Appendix; Data and Methods of the Study; References; Bibliographical Notes; Index.

Cover; Global Business; Copyright; Foreword; Preface; Acknowledgment; Table of Contents; Part I: The World Today; 1: Global Impacts from the White House to a Kenyan House; Accelerated Globalization Enabled by Technology; Drivers of Global Business; The Drivers of Growth; The Talent Impact; The Exporter; The Impact of Disruption; Benefits of Global Business; What if Globalization Reverses?; The Hidden Agendas; References; 2: Is Globalization Killing Local Business?; We are a Part of the Global Economy; Impact of Local Communities on Global Business; Avoiding the Isolation Trap

Craft production and its significance for understanding social relations are one of the essential topics in prehistoric archaeology. Standardization of raw materials, products, and manufacturing procedures, and the presence or absence of specialized artisans still challenge scholars engaged in the studies of technology, social archaeology, exchange and distribution networks and economy in the past. In this volume, seven case studies covering a chronological span from the Neolithic to La Tène Europe explore the notions of standardization and specialization, the nature of their interrelationship