Suchergebnisse

Content Syndication

Content Syndication

The article considers factors of customer loyalty to Russian commercial banks. The research conducted by the author shows that interest rates on deposits, bank reliability and orientation towards raising funds from individuals are the main factors determining the choice of a bank. The article presents a comparative analysis of the significance of these factors for March 2012 and September 2017. In March 2012, an increase in deposits rates had a positive influence on a bank market share; in September 2017, the influence was negative. Trend reversal is due to the Bank of Russia policy of banking sector cleaning that started in 2013 and implied revocation of bank licenses, bank sanitations, and control over interest rates on deposits set by banks. The higher level of bank reliability and client orientation have a positive effect on the bank's share in both periods.

The scientific report presents the results of a study of various approaches to the construction of modern quality management systems in medical organizations. Trends in the development of healthcare systems in the world and in the Russian Federation are analyzed, it is shown what role, on the one hand, the development of the infrastructure of medical care for the population, the staff of medical organizations, and on the other hand, the satisfaction of patients with the quality of the services provided to them by the medical organization, plays.