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In order to survive in competitive environments, many organizations need to continuously improve their business processes weather it may be government or private sector. Process Simulation enables all type of organizations of all sizes to develop new process which means improving and altering the ways in which companies operate and interact with customers. Simulation has an important role in modeling and analyzing the activities in earlier stages and it enables the redesigned process on system performance. This paper presents a new methodology that addresses some of the problems are faced with in the ROAD TRANSPORT OFFICE LICENSE ISSUING DEPTARMENT. A real field process is modeled using process simulation software is presented. The main objective of the paper is to investigate some potential benefits and outcomes of introducing new processes that could be assessed in advance by using simulation modeling.

AbstractDespite surging interests in business processes that must be managed throughout their lifecycle, there have been very few research efforts that have focused on a process repositories that support reuse of business processes and the knowledge discovery that may result from. This paper introduces an XML‐based process repository and process query language for Integrated Process Management (IPM), which has been proposed to support the management of business processes throughout their lifecycle. The paper identifies comprehensive requirements for a process repository including a new notion of process state management and proposes an architecture that satisfies these requirements. Then, it presents IPM‐PQL, an XML‐based process query language for IPM, which reflects various process search requirements. This paper also presents a prototype system to demonstrate that the architecture and query language can support effective retrieval of process‐related information to support the management of business processes. Copyright © 2007 John Wiley & Sons, Ltd.

Purpose
Past research examining Business Process Management (BPM) mainly focussed on either process alignment, business process orientation (BPO) or process improvement initiative (PII) constructs. However, based on the definition of BPM by Zairi (1997) and Lee and Dale (1998), BPM comprises all the elements of process alignment, BPO and PII. Hence, the purpose of this paper is to present a total view of measuring BPM through combining BPO and PIIs.


Design/methodology/approach
Quantitative research technique was applied for this study. The study was carried out in Malaysia. Close-ended survey instrument was administered to a large number of organisations.


Findings
The findings revealed that the elements of BPM cover both process management as well as process improvements.


Originality/value
The findings from this study is important for practitioners to regard continuous improvement as a component of BPM practice.

PurposeProcess gatekeepers, individuals responsible for strictly enforcing data completeness at critical points within a process, are often used to encourage compliance with processes associated with enterprise systems. The purpose of this paper is to explore the relationship between process gatekeepers and process compliance.Design/methodology/approachThrough a mixed‐method approach of both qualitative and quantitative analyses of one firm's sales processes, the paper identifies and measures four key drivers of compliance with the work process: ease of use, perceived value, urgency, and gatekeeper flexibility.FindingsThe paper finds that process context‐specific, gatekeeper‐related factors directly affect an individual's willingness to work within the bounds of prescribed processes. In particular, the paper finds evidence that gatekeeper flexibility appears to encourage process compliance.Research limitations/implicationsThese findings are limited in generalizability to a single organization, by potential instrument‐related biases, and by typical caveats associated with models derived from exploratory research.Practical implicationsImplications include the motivation of the need for overall process compliance in realizing the benefits of an enterprise information system, as well as the counterintuitive notion that gatekeeper flexibility may be positively related to process compliance.Originality/valueThis paper introduces the notion of process gatekeeper, devises a context‐specific measure of gatekeeper flexibility, and relates this notion to an overall model associated with process compliance in an enterprise system context.