Suchergebnisse

E‐governance comprises the use of information and communication technologies (ICTs) to support public services, government administration, democratic processes, and relationships among citizens, civil society, the private sector, and the state. Developed over more than two decades of technology innovation and policy response, the evolution of e‐governance is examined in terms of five interrelated objectives: a policy framework, enhanced public services, high‐quality and cost‐effective government operations, citizen engagement in democratic processes, and administrative and institutional reform. This summary assessment of e‐governance in U.S. states and local governments shows that the greatest investment and progress have been made in enhanced public services and improved government operations. Policy development has moved forward on several fronts, but new policy issues continually add to an increasingly complex set of concerns. The least progress appears to have occurred in enhancing democracy and exploring the implications of e‐governance for administrative and institutional reform. ICT‐enabled governance will continue to evolve for the foreseeable future providing a dynamic environment for ongoing learning and action.

This paper discusses the human resource implications of information technology in state government. It outlines how changing information technologies have strong influences on the nature and operation of public programs, on the structure and function of public organizations, and on the content of public service jobs. Within this larger context, we discuss specific human resource problems in five key areas: title structures; recruitment, testing and selection; performance appraisal, rewards and compensation; training and professional development; and civil service processes. The paper concludes by outlining four broad issues which underlie these specific problems: the special demands of technical occupations, the emergence of hybrid job types, non-traditional qualifications for leadership positions in information management, and the need to transform the public workforce from within.

International audience ; Information-based strategies to promote open government offer many opportunities to generate social and economic value through public use of government information. Public and political expectations for the success of these strategies are high but they confront the challenges of making government data "fit for use" by a variety of users outside the government. Research findings from a study of public use of land records demonstrates the inherent complexity of public use of government information, while research from information science, management information systems, and e-government offer perspectives on key factors associated with effective information use. The paper concludes with practical recommendations for information-based open government strategies as well as areas for future research.