Explaining the European commission's strategies in times of crisis
In: Cambridge review of international affairs, Band 32, Heft 2, S. 159-177
ISSN: 1474-449X
In: Cambridge review of international affairs, Band 32, Heft 2, S. 159-177
ISSN: 1474-449X
In: Journal of contingencies and crisis management, Band 24, Heft 4, S. 198-208
ISSN: 0966-0879
In: Journal of contingencies and crisis management
ISSN: 0966-0879
In: Journal of Contingencies and Crisis Management, Band 24, Heft 4, S. 198-208
SSRN
In: Journal of European public policy, Band 23, Heft 4, S. 550-570
ISSN: 1350-1763
World Affairs Online
In: Journal of international relations and development, Band 21, Heft 2, S. 275-299
ISSN: 1581-1980
In: Journal of contingencies and crisis management, Band 24, Heft 4, S. 198-208
ISSN: 1468-5973
This mixed‐methods study presents a comparative analysis of the use and perceived usefulness of Facebook and Twitter, among Swedish citizens and crisis communication professionals, as crisis communication tools and information sources. The use and perceived usefulness of Facebook and Twitter are not congruent and consistent between the two different groups, according to the overall study. Communication professionals, for example, report higher levels of perceived usefulness regarding Facebook's potential as a crisis communication tool than do the citizens. Taken together, the results show that researchers (within social media and crisis communication) and crisis managers both need to deal with the fact that social media is not a homogenous phenomenon with a single coherent role in crisis management and communication research and practice.
In: Media and Communication, Band 4, Heft 1, S. 51-62
The advent of social media can be seen both as a risk and an opportunity by armed forces. Previous research has primarily examined whether or not the use of social media endangers or strengthens armed forces' strategic narrative. We examine armed forces' perceptions of risks and opportunities on a broad basis, with a particular focus on areas of deployment. The article is based on a survey of perceptions of social media amongst the armed forces of EU member states, thus adding to previous research through its comparative perspective. Whereas previous research has mainly
focused on larger powers, such as the US and the UK, this article includes the views of the armed forces of 26 EU states, including several smaller nations. In analyzing the results we asked whether or not risk and opportunity perceptions were related to national ICT maturity and the existence of a social media strategy. The analysis shows that perceptions of opportunities outweigh perceptions of risks, with marketing and two-way communication as the two most prominent
opportunities offered by the use of social media. Also, armed forces in countries with a moderate to high ICT maturity emphasize social media as a good way for marketing purposes. (author's abstract)
In: Defence studies: journal of military and strategic studies, Band 16, Heft 2, S. 97-117
ISSN: 1470-2436
In: Defence studies, Band 16, Heft 2, S. 97-117
ISSN: 1743-9698
In: Journal of European public policy, Band 23, Heft 4, S. 550-570
ISSN: 1466-4429
In: Scandinavian Journal of Public Administration, Band 19, Heft 1, S. 3-22
ISSN: 2001-7413
In essence, terror attacks are communicative events. From the perspective of political leaders, the challenge is to make sense of the event by explaining what has happened, who is behind the attack, what is the most appropriate response, and how to move forward. Adding to the difficulties is the fact that leaders have to communicate in a highly mediated environment. In this article, we explore the Norwegian government's crisis communication in the terrorist attacks in Oslo and on the island of Utöya on July 22, 2011. We do so by applying a model of crisis framing. According to the model, political leaders have to be able to select appropriate frames that reinforce each other and match the media coverage. The study proved managerial, responsibility and cultural congruence frames to be central. Moreover, the study demonstrated how the crisis produced a certain type of news coverage characterized by high levels of descriptive journalism, which, in combination with issue and episodic framing, supported the government's communication strategy.
In: Journal of contingencies and crisis management, Band 22, Heft 2, S. 113-125
ISSN: 1468-5973
Research on crisis communication has traditionally focused on private organisations' reputation and blame avoidance strategies. As a result, there is limited knowledge on crisis communication from the perspective of public organisations. This is troublesome as public organisations have substantial responsibilities for preparing, communicating and managing large‐scale crisis events. In order to be able to better conceptualise public organisations' crisis communication, a typology based on communication aims and orientations is introduced. According to the typology, public organisations engage in two dimensions of crisis communication: reputation‐oriented vs. resilience‐oriented and strategic vs. operational. These dimensions are illustrated and discussed by empirical examples from the Queensland floods of 2010/2011. The paper ends with a discussion on how to understand these dimensions of crisis communication in relation to public organisations' priorities, processes and practices.
In: Journal of contingencies and crisis management, Band 22, Heft 2, S. 113-125
ISSN: 0966-0879
In: Journal of Contingencies and Crisis Management, Band 22, Heft 2, S. 113-125
SSRN