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"E-Government" published on by Oxford University Press.

"Electronic government, or, in short e-government, can contribute significantly to strengthening the efficiency, productivity, and transparency of government institutions. However, the potentials of the new information and communication technologies (ICT) are not always so easy to translate into practice. Rapid successes can be achieved above all in cases where a solid institutional base is already in place and good expert and infrastructural resources are
available – a set of conditions not given in many developing countries. The aim of e-government is to open up new internal and external communications channels, to simplify administrative
procedures, to improve the accessibility of public actors and services, and to enhance access to information. This often also means that these new technologies are vehicles of democratic, customer-oriented, and decentralized models of political decision-making and public administration. If these models are to be translated into practice, reforms must be embedded in an overall concept that takes account of both customer and target-group demand and the
challenges posed by internal administrative cooperation and networking. In the foreseeable future it will be mainly industrialized and advanced developing countries that are in a position to
draft and implement comprehensive strategies of this kind. But potential uses are also opening up for poorer countries. The obstacles to modernization of government institutions must often be sought less in financial or infrastructural bottlenecks than in blockades in the political sphere.
Development cooperation (DC) can use e-government as a means of supporting partner countries in devising and implementing political and administrative reforms and in improving market-oriented frameworks. Beyond the immediate benefits of the new technologies, e-government should be taken as an instrument to promote good governance and to strengthen reform-oriented actors in politics and civil society." (author's abstract)

Intro -- Contents -- Preface -- Chapter 1 -- E-Government, Yesterday, Today and in the Future -- Abstract -- 1. Introduction -- 2. Overview of E-Government, Government Services and Institutions -- 3. Methodology -- 4. The Three Elements and E-Government Services Yesterday and Today -- 4.1. Institutions, Government Services and Telecom Network Technologies Yesterday -- 4.1.1. Electric Telegraph -- 4.1.2. Telephony -- 4.1.3. Broadband and Broadband Internet Networks -- 4.2. Institutions, Government Services and Computers, Yesterday and Today -- 4.2.1. Punch Cards (Electronic Tabulators) -- 4.2.2. 2nd Generation Computers -- 4.2.3. 3rd Generation Computers -- 4.2.4. Age of the Personal Computers (PC) -- 5. The Three Elements and Future E-Government Services -- Discussion and Conclusion -- References -- Chapter 2 -- Enterprise Architectures in the Local E-Government Context: A Systematic Literature Mapping -- Abstract -- Introduction -- Background -- E-Government -- Enterprise Architecture -- Research Methodology -- Planning of the SLM -- Realization of the SLM -- Presentation and Analysis of the Results -- Years Covered by the Research -- Types of Documents about EA -- Use of Modeling Notations -- Use of EA Frameworks -- EA Dimensions Considered by the Publications -- Classification of EA Publications by Country -- Discussion -- Adoption Level of EA in Local e-Government (Q1) -- Regions of the World that use EA for Local e-Government (Q2) -- Frameworks Used for EA in Local e-Government (Q3) -- Notations Used for EA in Local e-Government (Q4) -- Conclusion -- References -- Chapter 3 -- Empirical Evaluation of E-Government using a Combination of Decision Making Methods -- Abstract -- 1. Introduction -- 2. AHP for Setting Criteria and Weights -- 3. TOPSIS: Comparing E-Government Websites -- 4. Finding E-Government Websites.

Electronic government (e-government) involves providing service to citizens, businesses, and government agencies electronically. The scope of this e-book on e-government is to provide an insight to research that is being undertaken in the e-government area. After a vigorous review process, we have selected nine papers and one expert opinion. The selected articles provide an in-depth understanding of critical issues involved in e-government