Suchergebnisse

When national authorities decide what activities will be needed to provide public goods & to what extent, they must also make a decision on the modes of allocation & distribution of public goods (which are the objects of public service provision) among users. In the practice of the EU Member States, a variety of diverse public service provision systems can be found. They vary between the public sector & the market, & they include numerous & highly diverse organizational forms of public service provision. A public enterprise is one of them. In the Slovenian legal regulation, a variety of problems arise due to the deficiencies in the existing public enterprise organization. These problems mostly result from some public enterprise status issues regulated under private law. The biggest problem of statutory regulation of the public enterprise status in Slovenia is certainly the absence of a special organizational model of the public enterprise. Adapted from the source document.

Abstract. The Covid-19 pandemic has transformed our
society, with administrative procedures – as relationships between public authorities and citizens and businesses – being no exception. Still, the innovative digitalisation of such procedures means the 58 administrative
units across Slovenia have been able to develop a responsive administrative system. Using normative, descriptive
and statistical research methods, the article identifies the
relevant drivers and barriers, like user demands leading to a more responsive service, the lack of legal bases,
and the top-down approach discouraging progress.
Correlation analysis shows that digitalisation also holds
important positive implications for the principles of good
governance. Moreover, larger administrative units are
more likely to achieve a higher degree of digitalisation
and hence better public governance. The findings are
useful for designing evidence-based public policies to
properly respond to pandemic-associated challenges.
Keywords: public administration, administrative procedures, Covid-19, good public governance, innovation,
digitalisation, Slovenia

Raziskovalno delo se ukvarja z analizo financiranja lokalnih samouprav v Sloveniji in Makedoniji ter njihovo primerjavo. Sistem financiranja lokalnih samouprav je ključni stabilizacijski dejavnik, ki je bistvenega pomena za zagotavljanje učinkovitega sodelovanja državnega in zasebnega sektorja v zvezi z zagotavljanjem nujno potrebnih sredstev državljanom. Bistvenega pomena so lokalne javne dobrine in javne storitve. Sodobna lokalna samouprava bi morala zagotavljati javne službe, kot so oskrba z vodo, elektriko, plinom, telekomunikacijami, zdravstvom, šolstvom, javni prevozi, odvoz smeti ter zagotavljati nadzor in vpliv na te javne službe. Zagotavljala naj bi tudi zdravstvene prostore, stanovanja, predšolske ustanove, osnovne šole, domove za starostnike itd. Da bi lokalne oblasti zadovoljile povpraševanje in želje njihovih občanov, iščejo nove vire financiranja. V raziskovalnem delu smo analizirali lokalne samouprave, njihove prihodke in odhodke, strukturo in vire. Lokalne samouprave v Sloveniji in Makedoniji smo primerjali tudi z ostalimi članicami Evropske unije in na podlagi analize in smo ugotovili, da je Slovenija na področju sistema financiranja lokalne samouprave primerljivejša z članicami Evropske unije kot Makedonija. Na podlagi analize smo ugotovili tudi, ali so lokalne samouprave v obeh državah ustrezno in zadostno financirane. V skladu s predvidenimi pričakovanji je bilo ugotovljeno, da je v obeh državah zelo pomemben vir financiranja obveznih lokalnih nalog občine proračun države. To pomeni, da imajo lokalne samouprave premalo sredstev oziroma, da niso finančno samostojne, saj obseg primerne porabe občin ni skladen z njihovimi lastnimi prihodki. Posledično so potrebne finančne izravnave, ki jih lokalne samouprave prejemajo iz proračuna države. ; The research work deals with the analysis of the financing of local self-governments in Slovenia and Macedonia and their comparison. The system of financing local self-governments is a key stabilizing factor, which is essential for ensuring effective cooperation between the state and the private sector in terms of providing essential resources to citizens. Local public goods and public services are of paramount importance. Modern local self-government should provide public services such as water supply, electricity, public transport, garbage collection, gas, telecommunications, health, education and others, and to ensure control and influence on these public services. It should also provide health facilities, housing, pre-school institutions, primary schools, homes for the elderly, etc. In order for local authorities to meet the demand and wishes of their citizens, they are looking for new sources of financing. In the research paper we analyzed local governments, their revenues and expenditures, their structure and resources. We also compared the local self-governments in Slovenia and Macedonia with other members of the European Union and on the basis of our analysis, and found that Slovenia is more comparable with the members of the European Union, such as Macedonia, in the field of local government funding. Based on the analysis, we also found out whether local governments are adequately and sufficiently financed in both countries. In accordance with the anticipated expectations, it was found that a very important source of financing of mandatory tasks of local municipalities was the state budget, in both countries, which means that the local self-government are not financially independent. The extent of adequate spending by municipalities is not in line with their own revenues, which requires financial balancing that municipalities receive from the state budget.

Local communities have an important role in society. According to states legislature they execute local public policies. Those processes include local democracy, public administration, local economy and social entities. Also they combine public and private resources. All of these groups of factors have their own capacity. Capacity is their ability to achieve goals and consists from inside and outside factors. Capacity of local self-government is integrated capacity. It represents holistic capacity for those units. It tells us, whether they are capable of doing things they should do, according to social and political system and its demands. Local units have different level of capacity. With conceptual model and field research we tested our research hypothesis. Our hypothesis is that local self-government communities with higher capacity offer their residents broader local public services and goods. Also we studies influence of political stability and autonomy on capacity. On representative sample of municipalities in Republic of Slovenia we confirmed all ours research hypothesis. Conceptual model of capacity is a tool for analysing individual communities and for analysing the whole system of local-self government. Also many suggestions for improvement can be made.

Področje javne uprave je bilo že od samega začetka zelo težko natančno razložiti. Praktično ni področja človeškega delovanja, v katerem javna uprava ne bi igrala pomembne vloge. Reforme javne uprave so v zadnjih nekaj letih zelo aktualna tema in zato jim posvečamo vedno več pozornosti. Magistrsko delo obravnava področje uspešnosti reform slovenske javne uprave in je usmerjeno predvsem v dileme oziroma kritike zastavljenih strategij. Vse reforme slovenske javne uprave se v zadnjih 20. letih lahko štejejo za uspešne v smislu metodološkega in tehničnega napredka. Napredovali smo pri racionalizaciji struktur in optimizaciji procesov. Manj se lahko pohvalimo v zvezi s spornimi postopki z vidika interesov na primeru lokalne samouprave ter sistema javnih uslužbencev in njihovih plač. Pri doseganju končnega cilja sem ugotovila, da se nekateri od zastavljenih ukrepov, ki so bili opredeljeni v strategijah, dejansko sploh niso realizirali. Glede zastavljenih strategij je precej kritik, izpostavljena je strategija razvoja slovenske javne uprave za obdobje 2015-2020, strategija e-uprave za obdobje 2006-2010 in strategija razvoja lokalne samouprave do leta 2020. Ugotovimo, da gre pri strategijah bolj za skupek dobrih želja oziroma povzetek prejšnjega stanja. Ni zastavljene nikakršne analize, ki bi bila podlaga za spremembe. Da bi zagotovili ustrezen razvoj in napredek na tem področju, bi bilo treba natančno opredeliti jasne ukrepe, ter celovito zastaviti strategije, in le tako lahko pričakujemo uspešen sistem reform. Za nadaljnji razvoj javne uprave bo bistveno, da se izvaja modernizacija na vseh področjih, predvsem tistih, ki so najbolj kritična. Večjo pozornost bo treba nameniti zastavljanju strategij razvoja javne uprave. ; To explain the public administration field in detail has always been a demanding task. In fact, the public administration has an imperative role in almost every area of human action. The public administration reforms are currently a very popular subject matter and thus more favored in receiving attention. In my (Master's) thesis I cover the field's successfulness of the public administration reforms and focus mainly on dilemmas or critics of the set strategies. All Slovenian public administration reforms that have been passed in the last 20 years can be accounted for very successful, not only in methodological, but also its technical sense. We have also improved at streamlining structures and optimizing processes. We are less successful in terms of disputable proceedings from the perspective of interests, for instance, local self-government, the public servants' system and their salaries. While reaching the final goal of my thesis I recognized that certain measures I set in strategies were not realized at all. As far as strategies are concerned, there are quite criticized - a specific stress is put on the strategy of the development of the Slovenian public administration in the periods from 2015 to 2020, the strategy of the e-management in the periods from 2006 to 2010 and the strategy of the development of the local self-government to the year 2020. I discover that strategies are more like a unit of good intentions or better to say synopsis of a previous condition. There is no specific analysis which would be the basis for changes. To secure an adequate development and progress in this field, it is imperative to take transparent measures and set strategies in their entireties. Only then can we expect a successful reform system. For further development of the public administration it is essential to modernize in all fields, particularly in those which are most critical. A more close attention will have to be put on setting up strategies for the development of the public administration.

Visoka kakovost upravljanja storitev v posamezni občini pomeni zagotavljanje kakovostnega življenjskega okolja za bivanje. Namen naloge je obravnavati kakovost upravljanja v slovenskih občinah in s pomočjo statistične analize ugotoviti morebitno povezanost z indikatorji uspešnosti občin. V okviru raziskovalne naloge sem opravila anketno raziskavo o kakovosti upravljanja v 31 občinah v Sloveniji. Preverjala sem tri javne storitve: izobraževanje, zdravstvo in redarstvo v primerjavi s kakovostjo, nepristranostjo in korupcijo teh storitev. Naredila sem analizo povezanosti kakovosti upravljanja v občinah z indikatorji uspešnosti občin in pri tem uporabila kot statistično metodo za obdelavo podatkov standardizacijo, metodo rangov in Pearsonov koeficient korelacije. Najpomembnejša ugotovitev raziskovalne naloge je, da so občine iz osrednjeslovenske regije dosegle najboljše rezultate v kakovosti raziskovanih storitev in tudi, da je kakovost upravljanja povezana z indikatorji uspešnosti občin. Dobljeni rezultati kažejo na to, da obstajajo velike razlike glede kakovosti upravljanja znotraj države. Več kot polovica obravnavanih občin ima kakovost upravljanja na področjih izobraževanja, zdravstva in redarstva pod povprečjem. Analiza povezanosti kakovosti upravljanja z indikatorji uspešnosti občine je pokazala, da občine, ki so imele visoko kakovost upravljanja, so imele tudi najboljše vrednosti indikatorjev uspešnosti. Moja analiza lahko služi vsaki obravnavani občini za pregled stanja kakovosti storitev na področju izobraževanja, zdravstva in redarstva in pojasnilo kje iskati vzroke za takšne rezultate. ; High quality of service governance in single municipality means providing a quality living environment. The purpose of the research study is to address the quality of governance in slovenian municipalities and to identify, through statistical analysis, a possible connection with the performance indicators of municipalities. As part of the research study, I conducted a survey on the quality of governance in 31 municipalities in Slovenia. I checked three public services: education, health and city constabulary in comparision with the quality, impartiality and corruption of these services. I made an analysis of the correlation between the quality of governance in municipalities with the performance indicators of municipalities. I used as a statistical method for data processing standardization, ranking method and Pearson coefficient of correlation. The most important finding of the research paper is that municipalities from the central slovenian region have achieved the best results in the quality of the services explored, and also that the quality of governance is related to the indicators of the performance of municipalities. The results obtained show that there are big differences in the quality of governance within the country. More than half of the municipalities discussed have the quality of governance in the fields of education, health and city constabulary, below average. The analysis of the connection between the quality of governance and the performance indicators of municipalities showed that municipalities that had high quality governance also had the best values of performance indicators. My analysis can serve every municipality to review the situation of the quality of services in the fields of education, health and city constabulary, and an explanation of where to find the reasons for such results.

V magistrskem diplomskem delu je predstavljena Konvencija Združenih narodov proti korupciji, prvi in edini univerzalni mednarodnopravno zavezujoči protikorupcijski instrument. Ta je rezultat večletnih naporov številnih držav in iskanja potrebnega konsenza za njeno sprejetje, danes pa ima že 182 pogodbenic. Konvencija obravnava preventivne ukrepe, inkriminacijo, kazenski pregon, mednarodno sodelovanje, povračilo premoženja, strokovno pomoč in izmenjavo informacij. Vzpostavljen je ocenjevalni mehanizem implementacije Konvencije, ki se v ciklih posveča vsem njenim določbam, tudi pravno nezavezujočim, katerih število in odsotnost strogega režima izvrševanja neizbežno pomeni, da Konvencija sama po sebi ne bo odpravila korupcije. Kljub temu državam nudi skupni okvir na katerega se lahko oprejo ter dodatno vzpodbudo za sodelovanje. Zato je ključno uporabiti in po potrebi nadgraditi regionalne mehanizme, ki lahko kakovostno dopolnjujejo cilje Konvencije. Končno poročilo prvega cikla ocenjevanja implementacije III. in IV. poglavja je za Slovenijo vzpodbudno. Izdana so bila določena priporočila, a hkrati prepoznani številni primeri dobre prakse. Učinki Konvencije bodo vidni postopoma, ko in če bodo države upoštevale izdana priporočila, počakati pa je treba še na zaključek drugega cikla in s tem pregled II. in V. poglavja. Za prihodnost brez korupcije je bistveno, da ob spoštovanju nacionalne suverenosti države ohranijo voljo za skupen mednarodni boj, Konvencija pa zaenkrat deluje kot dober skupni imenovalec na tej poti. ; This master thesis analyses United Nations Convention against Corruption, first and only universal legally binding anti-corruption instrument. The latter is a result of years of efforts made by numerous states in search of required consensus to adopt a document, which has 182 parties by now. Convention deals with preventive measures, criminalization, law enforcement, international cooperation, asset recovery, technical assistance and information exchange. An implementation review mechanism has been established, which will address all the Convention's provisions in cycles, including the non-binding ones. The number of those and lack of a strict enforcement regime inevitably means that Convention on its own cannot put an end to corruption. What is crucial, is a common framework for states to lean on and above all, encouragement for cooperation. Therefore it is vital to utilize and, depending on the needs, upgrade existing regional mechanisms, which can complement goals of the Convention. Final report of the first review cycle of the implementation of chapters III. and IV. is reassuring for Slovenia. Certain recommendations were made, but numerous examples of good practice were also recognized. Effects of the entire Convention will be seen gradually, when and if states follow issued recommendations, plus we need to wait for the end of the second cycle and with it the review of chapters II. and V. For a future without corruption it is crucial that states, while respecting national sovereignty, preserve their will for the joint international fight. And so far Convention works as a good common denominator on this path.

V magistrskem delu si postavljam ambiciozen cilj – predstaviti rešitve, ki bi v okviru demokracije omogočile dobre volilne odločitve. Kriterij dobre odločitve utemeljujem z načinom in postopkom sprejemanja odločitve, in ne z vsebino odločitve, saj je ta v demokraciji vedno pravilna. Postopek sprejemanja dobre odločitve delim na zbiranje informacij in njihovo vrednotenje, rezultat katerega je končna odločitev. Ker je vrednotenje informacij varovano s svobodo misli, sem se v želji po zagotavljanju dobrih odločitev osredotočil na informiranost volivcev. To želim doseči z uvedbo formalne zahteve po informiranosti volivca o volilni tematiki. Zahteva je izražena v predlaganem ukrepu omejitve volilne pravice na podlagi dolžne skrbnosti informiranja, ki volivce sili v informiranje, saj ti v nasprotnem primeru izgubijo pravico soodločanja. Poseg v splošnost volilne pravice utemeljujem z varovanjem javnega interesa in pravic drugih, pri tem pa sem zahtevani standard informiranosti, s ciljem ustavne dopustnosti, spustil na goli minimum. Ker kvaliteta volilne odločitve danes ni prepoznana kot samostojna vrednota, ne more uspešno konkurirati volilni pravici, zato predlagani ukrep na ustavnem testu sorazmernosti posega v varovano dobrino in teža koristi, za katere si ukrep prizadeva, pade. Predlagana ureditev torej z vidika trenutno veljavnega pravnega okvirja ni dopustna. ; At the beginning of my master's thesis, I set myself an ambitious goal – to ensure good electoral choices within the framework of democracy. The criterion for a good decision is based on the method and the decision-making process, and not the content of the decision itself, since the content itself is always the right one in democracy. I divide the process of making a good decision into the gathering of information and the evaluation of the gathered information, together resulting in the electoral decision. Since the evaluation of information is protected by the freedom of thought, I focused on the part of the gathering of the information to guarantee good electoral choices. To ensure the voters are sufficiently informed about the electoral topic, I am introducing a formal requirement for it. The requirement is expressed in the proposed limitation of the suffrage, based on the voters' duty to be informed about the electoral topics, which forces the voters to be informed, as they otherwise lose the right to vote. This is upheld by the opposing interest of protecting the public interest and the rights of others. As the goal of the proposed limitation was also to be compliant with the Constitution, I lowered the level of informational awareness requirement to its bare minimum. Since the quality of the voting decision is not (jet) recognized as an independent value, it was not able to successfully compete with the voting right in the constitutional test of proportionality and thus the proposed limitation failed the test. In the light of the current legal framework the proposed limitation is therefore not permissible.

The regionalization of Slovenia implies that it is about a demanding professional & political project, which is expected to be completed in 2008 by establishing the regions. The beginning of their functioning is planned as from 1 January 2009. In order to provide this process, some constitutional amendments were introduced in 2006 The regional legislation with its associated implementing regulations should implement them. The bills on regions, their financing, regional elections & establishment of regions (these bills are already being discussed in the National Assembly of the Republic of Slovenia) are a touchstone for introduction of regions & for a successful beginning of their functioning. There is a variety of challenges & dilemmas regarding regional competences & the number of regions, own tax resources, regional authority organization & other issues. Very few international standards & good local & regional self-government principles are adhered to in Slovenia. For this reason, some criticism has come from the Council of Europe & the European Union. Although regionalization is an internal matter of the states concerned, the European principles regarding the objectives of regionalization, division & sharing of powers between levels of government, the scope of regional self-government, sharing of tax revenues & public finance, the connection between the regionalization processes & European & world processes, etc. cannot be avoided. References. Adapted from the source document.

Informacijska družba nam danes omogoča enostaven, učinkovit in varen dostop do raznovrstnih informacij, kjerkoli in kadarkoli jih potrebujemo, zato tudi poskusi uvedbe informacijskih rešitev na področje izvrševanja ene od najbolj temeljnih demokratičnih pravic – volitev niso nobena izjema. Implementacija interneta v volilni proces ne prinaša le vprašanj s področja sociološko-politološkega in tehničnega okolja, ampak tudi z vidika legitimnosti takega postopka. V magistrskem delu povzamem razvoj elektronskega poslovanja v javni in državni upravi, pojem elektronskih volitev, poskuse vpeljave elektronskih volitev in dobre prakse v Sloveniji, na Norveškem in v Kanadi ter razložimo postopek glasovanja na prvih uspešno izvedenih internetnih volitvah na svetu – v Estoniji. Analizirani so pomisleki in dileme, kot tudi prednosti, ki jih prinaša vpeljava elektronskih volitev. Uvedba elektronskih volitev med drugim pomeni možnost za zmanjšanje stroškov v volilnem procesu, predvsem pa zaustavitev trenda upadanja volilne udeležbe, ki je pereč problem vseh zahodnih demokracij. Zagotavljanje varnosti, transparentnosti in tajnosti je težava, zaradi katere sta vpeljava in uporaba elektronskih volitev še vedno vprašljivi. Rešitev vidim v tehnologiji veriženja podatkovnih blokov, ki nam zaradi narave svojega sistema omogoča implementacijo elektronskih volitev. Glede na dosedanji tehnološki napredek in pozitivno naravnanost širše javnosti za sprejemanje tehnologije veriženja podatkovnih blokov je mogoče sklepati, da je elektronsko glasovanje le še klik stran od realne uvedbe, vendar v podporo tradicionalnemu načinu glasovanja tako doma kot v tujini. ; Today, the information society provides easy, effective and safe access to various information wherever and whenever we need them ; therefore, attempts to introduce information technology solutions to the field of executing one of the basic democratic rights – elections are no exception. The implementation of internet into the electoral process does not only give rise to socio-political and technical questions, but also from the perspective of legitimacy of such proceedings. In the master's thesis, I summarize the development of e-commerce in the public and state administration, the concept of electronic elections, attempts of the introduction of electronic elections and examples of good practices in Slovenia, Norway and Canada, and explain the voting process at the first internet elections in the world – in Estonia. We analyse the concerns and dilemmas, as well as advantages of the implementation of electronic elections. Among others, the introduction of electronic elections also means a possibility to reduce the costs during the electoral process, but mostly it puts a stop to the downward trend of voting participation, which is a pressing problem of all Western democracies. Ensuring safety, transparency and secrecy is a problem that puts the introduction and execution of electronic election under question. In my opinion, the solution is blockchain technology. The nature of its system enables the implementation of electronic elections. Due to the technological progress so far and positive attitude of the general public in terms of accepting the blockchain technology, we can assume that electronic voting is only a click away from reality, but only to support the traditional way of voting, at home as well as abroad.

Organizacije morajo zaradi vse večje konkurence in prostega nastopa na trgu stremeti k čim večji tržni prednosti oziroma prepoznavnosti in uspešnosti, ne glede na področje poslovanja. To velja tudi za neprofitne organizacije, ki svojemu neprofitnemu poslanstvu profitno sledijo in ga neprofitno uresničujejo. Med neprofitne organizacije spada tudi Obrtno-podjetniška zbornica Slovenije, ki v slovenskem prostoru deluje že 47 let in je nastala na podlagi skupnih interesov takratnih obrtnikov zaradi omejevanja države pri razvoju obrti in dandanes predstavlja obrtno-zbornični sistem. V teoretičnem delu smo na kratko predstavili neprofitne organizacije, management neprofitnih organizacij in njegove temeljne funkcije. V nadaljevanju smo obravnavali in opredelili strategijo, vizijo in poslanstvo, ki je vodilo delovanja vseh organizacij, še posebej pa neprofitnih, ki ne obstajajo zaradi ustvarjanja dobička, ampak zaradi uresničevanja skupnih interesov določenih skupin. Pravilno postavljeni cilji so vodilo za uresničevanje strategije, izvrševanja poslanstva in sledenje viziji neprofitne organizacije. Ker neprofitne organizacije večinoma delujejo na storitvenem področju, smo opredelili storitve, zagotavljanje njihove kakovosti in merjenje. V nadaljevanju smo na kratko opredelili človeške vire, saj so zaposleni najpomembnejši kapital v vseh storitvenih organizacijah, v neprofitnih organizacijah pa predstavljajo edini kapital, s katerim razpolagajo takšne organizacije. V tretjem poglavju smo predstavili delovanje zborničnega sistema v Evropski uniji in njegovega evropskega združenja ter primerjali podobne zbornične sisteme v državah EU s slovenskim obrtno-zborničnim modelom ter ugotovili podobnosti in razlikovanja v njih. Opisali smo tudi podporno podjetniško okolje v Sloveniji, katerega del je tudi Obrtno-podjetniška zbornica Slovenije in njene območne zbornice in smo ga v magistrski nalogi podrobno obravnavali. V raziskovalnem delu magistrske naloge smo poleg nekaterih socio-demografskih podatkov in vprašanj o delovanju obrtno-zborničnega sistema preverjali raziskovalne hipoteze, ki se nanašajo predvsem na ugotavljanje zadovoljstva zaposlenih in uspešnost delovanja obrtno-zborničnega sistema. Naredili smo tudi SWOT analizo obrtno-zborničnega sistema. Rezultati raziskave kažejo, da zaposleni v obrtno-zborničnem sistemu ne kažejo izrazitega zadovoljstva oziroma nezadovoljstva glede delovanja le-tega. A večina zaposlenih se strinja, da bi ta lahko deloval bolje, saj ima ustrezno usposobljen strokovni kader v območnih zbornicah in dobro svetovalno službo v krovni organizaciji. Primeri dobre prakse v drugih državah EU so pokazali, da ni popolnoma primerljivega modela, ki bi bil enak slovenskemu obrtno-zborničnemu sistemu, še najbližja in najbolj podobna sta javnopravna sistema zbornic v Nemčiji in na Hrvaškem. V zaključku naloge smo na podlagi izhodišč raziskave, primerjave nekaterih zborničnih sistemov in SWOT analize podali predloge za izboljšanje delovanja obrtno-zborničnega sistema, ki so smernice za zaposlene in vodstvo obrtno-zborničnega sistema. ; Due to increasing competition and free market entry, organizations must strive for the largest possible market advantage or recognisability and performance, irrespective of the area of operation. This also applies to non-profit organizations, which follow their non-profit mission in a profit manner and realize it in a non-profit way. Chamber of Craft and Small Business of Slovenia is also a non-profit organization, which has been operating in the Slovenian space already for 47 years and it was established on the basis of common interests of craftsmen of that time and because of the limitations of the state in the development of crafts. In the theoretical part we presented non-profit organizations in short, the management of non-profit organizations and their basic functions. Further on we addressed and defined the strategy, the vision and the mission, which are guides for the operation of all organizations, especially the non-profit ones, which do not exist to make profit but due to the realization of common interests of certain groups. Properly set goals (short-term or long-term) are guides for the implementation of the strategy, the implementation of the mission and the pursuance of the vision of a non-profit organization. Since non-profit organizations operate mainly in the service sector, we have defined services, their quality assurance and measuring. In the continuation we defined human resources in short because employees are the most important asset in all service organizations, and in non-profit organizations they represent the only asset of such an organization. In the third chapter, we briefly presented the operation of the chamber system in the European Union and its European associations, and we compared similar chamber systems in the EU countries with the Slovenian craft chamber model and we established their similarities and differences. Within this part we briefly described the supportive business environment in Slovenia, a part of which is also the Chamber of Craft and Small Business of Slovenia and its regional units – regional chambers of craft and small business. In the continuation we discussed and described the craft chamber system in Slovenia in detail. In the research part we verified research hypotheses, beside certain socio-demographic data and some current questions about the operation of the craft chamber system, we made a SWOT analysis with which we defined the strengths and weaknesses of the craft chamber system as an organization, and threats and opportunities that the craft chamber system has in the external business environment. We have established that the employees in the craft chamber system are not satisfied nor dissatisfied with the system's operation, but the majority of employees agree that it could function better as it has well-versed professional staff in regional chambers of craft and small business and good counselling service in the umbrella organization. Good practice cases in other EU countries have shown that there is no completely identical case that would be the same as the Slovenian craft chamber system ; however, the closest and the most similar are the public-law systems of chambers in Germany and Croatia. In the conclusion of the thesis, we made proposals to improve the operation of the craft chamber system, which are guidelines for the employees and the management of the craft chamber system on the basis of the research, system comparison and SWOT analysis.