Suchergebnisse

Das Agribusiness ist eine Branche, die sich zahlreichen Veränderungen im politischen, ökonomischen sowie gesellschaftlichen Umfeld ausgesetzt sieht. Durch die Analyse der Geschäftsbeziehungen im Rahmen des Relationship Managements können marktliche sowie nicht-marktliche Beziehungen optimiert werden und die Anpassungen an die Unternehmensumwelt gezielt gesteuert werden. Im Rahmen der vorliegenden Dissertation wurden exemplarisch aus drei verschiedenen Blickwinkeln des Relationship Managements Beziehungen zwischen Unternehmen und Kunden, Lieferanten sowie externen Anspruchsgruppen untersucht. Als Ergebnis zeigt sich, dass besonders in den marktlichen Beziehungen monetäre Größen wie Auszahlungs- oder Endabgabepreis nicht die wichtigsten Variablen sind. Vielmehr sind es weiche Faktoren, z. B. die Kommunikation mit den Lieferanten oder landwirtschaftliche Orientierung, die sich auf die Beziehungsqualität auswirken. Insgesamt kann festgestellt werden, dass das Agribusiness in vielen Punkten gezielter mit seinen (Geschäfts-)beziehungen umgehen muss, um sich besser an die Anforderungen des Marktes und der Gesellschaft anzupassen. ; The agribusiness has to face numerous changes in the political, economical and social environment. By analysing relationships with approaches of relationship management, market and non-market relationships can be optimised and adoptions to the enterprises environment can be managed precisely. In this dissertation, relationships between companies and their customers, suppliers, and external stakeholders are analysed exemplarily from three different perspectives of relationship management. As a result it can be shown that especially in market relationships monetary measures such as prices and final accounts are not the most important variables. Far more important for determining the relationship quality are soft factors such as communication with suppliers or farmer orientation. In a whole it can be said that companies in the agribusiness have to deal more focussed with their (business) relationships to better adopt to demands of markets and society as well.

Kundenzufriedenheit, Verwaltung. Der Verfasser widmet sich dem Thema, wie die öffentliche Verwaltung eine dauerhaft positive Beziehung zum Bürger handhaben kann. Beim Praktizieren des Citizen Relationship Management (CRM) sind Anleihen beim Customer Relationship Management hilfreich: Verstehen der Kunden und des Marktes, Entwickeln des Angebotes etc.

The quality of relationship between Oil Producing Companies (OPC) and their Host Communities (HC) within the Niger Delta Region of Nigeria (NDRN) is a source of concern for different stakeholders such as the practitioners, government, communities, and OPC. Scholars in the field of marketing have studied relationship quality in different contexts, such as business-to-business, business-to-customer, customer-to-business, and interpersonal relationship. In this paper, the authors build on existing studies to develop a new relationship framework in a business-to-community (B2Com) context, intended to assess the degree of relationship quality between a business and its host community. The framework is supported by the results of a qualitative research study conducted using an in-depth semi-structured interview approach in exploring and assessing the various relationship elements and constructs impacting on the quality of a relationship developed between an OPC business and its host community in the Niger Delta of Nigeria. The findings showed that activity links, resources ties, actor bond, mutual benefit, communication, control mutuality, mutual goal and culture are the main antecedents of relationship quality, while trust, satisfaction, and commitment are the essential outcomes of relationship quality. The findings also showed that there is a linear relationship between trust, satisfaction and commitment.

ch. 1. Introduction -- ch. 2. The principles of relationship marketing -- ch. 3. Professional sporting organisations and their relationships -- ch. 4. Relationship marketing in sports : the fan perspective -- ch. 5. Relationship marketing in sports : the sponsor perspective -- ch. 6. Relationship marketing in sports : the media perspective -- ch. 7. The extended marketing mix of relationship marketing in sports -- ch. 8. Relationship marketing in sports : today and tomorrow.

"As the number of institutional investors increased, some prophets said that these investors, moved by their stakes and informed by their expertise, would begin to play in earnest the supervisory roles of the legendary stockholder. But through the 1960's [equally true through the 1990's] the record showed little to bear out the prophecies. The size of their assets commanded respect when institutional investors sought information; by their probing they introduced some fresh surveillance into corporate affairs. Nonetheless, the institutional investors generally behaved as individuals did; like individuals, they expressed dissatisfaction with the government of a corporation by selling out rather than by voting their shares for new men or different decisions. On rare occasions institutional investors cast their weight for a change in top management; rarer was evidence of their influence brought to bear on particular issues of corporation policy."