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Bulletin of information / CNT ; AIT; FAI: Service d'information = Information service
When is a service an essential public service?
__Abstract__ Citizens consider certain public (and private) services as essential services and therefore to be shielded from the full extent of market forces. Little is known about why some services are considered essential public services while other sometimes very similar services are not. In this article, we analyse public opinion using Eurobarometer data to test models exploring what factors determine whether citizens in 15 EU countries consider certain services as essential services and therefore to be provided to all. Despite the variety in public opinion, political orientations and geographic factors do little to explain why citizens have different opinions about the provision of public services. The article ends by outlining a research agenda for the further analysis of this underexplored research topic
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Beyond conventional service economics: utility services, service-product chains, and job services
In: Discussion Papers / Wissenschaftszentrum Berlin für Sozialforschung, Forschungsschwerpunkt Arbeitsmarkt und Beschäftigung, Abteilung Arbeitsmarktpolitik und Beschäftigung, Band 00-203
"This essay intends to explore three innovative ways to foster job creation in services: First, the switch from product markets to utility markets would induce more and new types of user services. Such a switch would not only be more employment friendly but also foster a sustainable economic development compatible with ecological principles. The reorientation from products to utilities provides strong arguments for an emphasis on the framework conditions of services, for instance for lowering VAT in favour of labour intensive services, for forward regulation through (usually service enhancing) high quality standards, for deregulating market entry barriers, and for subsidising networks instead of individual products or services. Second, the thesis of cost disease has to be reconsidered in view of productivity enhancing possibilities by new technologies, and in view of innovative possibilities in managing specific income risks related to modern services. Service-product chains are the main ingredient for increasing productivity in services which is demonstrated in the field of art. Various approaches of social insurance in this field offer also inspiring ideas for risk management beyond the traditional welfare state. The most important policy conclusion related to this experience is the inclusion of consumers into the financing of social insurance. Third, the switch from transfers to persons with low earnings capacities to the support of peoples self-reliance through their own work could also induce increasing demand for already existing or new types of job services, and contribute especially to gender equality in the labour market. The central policy conclusion is the recommendation to turn social benefit entitlements (transfers) into vouchers for buying or co-financing job services." (author's abstract)
Service management: the automation of services
Service public, service du public?
In: Futuribles: l'anticipation au service de l'action ; revue bimestrielle, Heft 291, S. 79-81
ISSN: 0183-701X, 0337-307X
Strategic trends in services: a inquiry into the global service economy
In: A Services World Forum project