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Technology in Services -- Copyright -- PREFACE -- CONTENTS -- INTRODUCTION TO SERVICES INDUSTRIES POLICY ISSUES -- SERVICES AND THE DEINDUSTRIALIZATION DEBATE -- THE ROLE AND IMPORTANCE OF SERVICES -- PRODUCTIVITY GROWTH IN SERVICES -- SERVICES TRADE -- KEY POLICY ISSUES AND DIRECTIONS FOR FUTURE POLICY RESEARCH -- ACKNOWLEDGMENTS -- REFERENCES -- Technology in Services: Past Myths and Future Challenges -- DISPELLING PAST MISCONCEPTIONS ABOUT SERVICES -- HOW TECHNOLOGY AFFECTS COMPETITIVE STRUCTURES -- SERVICES TECHNOLOGIES AND THE FUTURE -- Changed Employment Patterns -- Economic and Job Stability -- The Manufacturing-Services Interface -- Changing International Competitive Structures -- Deregulation and Services Innovation -- International Trade Implications -- WHITHER SERVICES? -- ACKNOWLEDGMENTS -- NOTES -- References -- Growth of Services Employment in the United States -- EMPLOYMENT GROWTH IN SERVICES 1972-2000 -- Occupational Employment Changes, Past and Prospective -- Educational Content of Jobs -- Blacks, Hispanics, and Women -- EXPLANATIONS FOR THE RAPID GROWTH OF EMPLOYMENT IN THE SERVICES INDUSTRIES -- Factors in Growth of the Producer-Services Industries -- Growth of the Gross National Product (GNP) -- Final Demand Composition -- Differential Effects -- Business Practices -- The Unbundling Hypothesis -- BROAD OCCUPATIONAL TRENDS, 1977-1986 -- More Detailed Analyses of the 1983-1986 Period -- Industrial Composition, 1983-1986 -- Industry Staffing Patterns, 1983-1986 -- Combining the Three Factors -- Impact on Producer-Services Industries -- Conclusions about Unbundling -- WHY DO BUSINESSES DEMAND MORE PRODUCER SERVICES? -- Economies of Scale in Information -- Specialized Corporate Services -- Government Regulations and Laws -- International Trade -- Resistance to Innovation -- Durability and Commonality.