Context and Medium Matter: Expressing Disagreements Online and Face-to-Face in Political Deliberations

Abstract

Processes of disagreement are important to public deliberation, but research has not examined the dynamics of disagreement in deliberation of political topics with respect to effects of the channel of interaction. This study analyzes the discussions generated via an experiment in which discussants were randomly assigned either to deliberate online via synchronous chat or face-to-face. The study compares the initiation of disagreement, its qualities, and how long it is sustained in the two environments. Discourse analysis suggests that in the online environment initial expressions of disagreement were less frequent, less bold, and were not sustained as compared with the face-to-face discussions. Reasons include the lack of coherence in synchronous chat, which may challenge interlocutors and prevent them from pursuing a disagreement over multiple turns. Implications of these findings for scholars and practitioners are discussed.