Reputation, inequality and meeting techniques: Visualising user hierarchy to support collaboration

Abstract

Equality within groups is ordinarily taken for granted when technology for e-democracy is conceived and developed. However, inequality in online communication is just as common as in other social contexts. Therefore, we have developed a groupware with the express purpose of illuminating imbalance of power. Inequalities are measured and made visible to users of the system, and they change dynamically as actions are taken by users. The system is based on democratic meeting techniques and is reminiscent of a strategy game based on social media. Each participant's score within the game is dynamically calculated and reflects that user's activity, others' reactions to that activity and reactions to others' activities. The calculations and weighing mechanisms are open to inspection and change by the users, and hierarchical roles reflecting game levels may be attached to system rights belonging to individual users and user groups. The prototype we present stems from the question of how to conceive of groupware based on diversity and is the result of combining social theory with algorithms for modelling and visualising user hierarchy and status. Empirical user tests suggest improvements to the prototype's interface, which will be implemented and further evaluated by embedding the algorithms in a system for e-participation.