SUSApp: a mobile app for measuring and comparing questionnaire-based usability assessments

Abstract

Usability questionnaires are one of the most used methods to measure usability in terms of the user's subjective satisfaction. However, most of the usability questionnaires do not provide a complete environment to store measurements and compare different usability values of application categories and versions over the long term, which makes it difficult to study the usability of a software product or even the usability of different versions of such products over time, hindering the facility to obtain comparisons and thresholds in usability measurements for different product lines. In this paper we present SUSApp, a tool conceived for the analysis of usability through the SUS (System Usability Scale) questionnaire, which is one of the most popular ones. This tool was conceived for mobile platforms, and it is intended to easily analyze usability by storing and recovering past evaluations, and allowing to statistically compare usability measurements among different software products and applications categories. In addition, a user testing is presented. This has provided acceptable usability results concerning SUSApp in an experiment with real users ; This work has been partially supported by the funding projects «eMadrid-CM», granted by the Madrid Research Council (project code S2013/ICE-2715), and «Flexor» granted by the Spanish Government (project code TIN2014-52129-R)