De la donnée à l'information : de l'importance des conventions dans les organisations

Abstract

International audience ; We are constantly evolving in multiple organizations and we have to deal with an uninterrupted flow of data and information, which we contribute to feed. These data and information, clearly differentiated in this paper, are neither neutral nor objective but are the result of various operations generated by the organizations that form or use the so-called "data". These operations obey four types of conventions: quantification conventions, contextualization conventions, stating conventions, semiotic conventions, finally. Conventions reflect the doxa and are shaping the norms that frame the economic life and the functioning of organizations. The example of a hospital illustrates these conventions in the article. Another example is used: the added value divide. The balance scorecard of this hospital reflects his performance. The conventions are simultaneously process and result of the action, instituting and instituted, as the "conventionalists" have shown. The conventions and the dispute around them testify to the life of democracy in organizations. The question of the elaboration of conventions is too often ignored and its importance underestimated by the potential actors of the dispute in the organizations and, in particular, the unions. ; Nous évoluons tous en permanence dans de multiples organisations et sommes assaillis par un flux ininterrompu de données et d'informations, flux que nous contribuons à alimenter. Ces données et informations, distinguées dans le texte, ne sont ni neutres ni objectives mais sont le résultat d'opérations diverses générées par les organisations qui forment ou utilisent lesdites « données ». Ces opérations obéissent à quatre types de conventions : des conventions de quantification, des conventions de contextualisation, des conventions d'énonciation, des conventions sémiotiques, enfin. Reflet de la doxa, les conventions en sont aussi le produit et façonnent les normes qui encadrent la vie économique et le fonctionnement des organisations. Deux exemples de ...