Effectiveness of health services after obtaining accreditation of quality in health centers of Makkah city

Abstract

In developing countries, accreditation is increasingly being used as a tool for government regulation to guarantee quality of healthcare. The aim of this study was to evaluate the impact of accreditation programs on the quality of healthcare services on males and females with their level of satisfaction in five primary health centers (PHC) situated in Makkah city. It also aims to determine the health services preferred by the respondents of both genders in these five centers after obtaining quality standards recently. The study selected five healthcare centers namely prosperous Al-Zahir PHC, Al-Nuwaria PHC, Al-Adel PHC, Al-Aziza PHC, Kuwdi and Al-Hijra PHC These the five healthcare centers obtained accreditation of quality by the Central Board for Accreditation of Healthcare Institutions (CBAHI) in Saudi Arabia. The current study included 250 reviewers, which represent a random sample of the population in the holy capital city. Where 50 questionnaires were distributed to each of these centers (25 male and 25 female) to see their complaints and to know trends and opinions about the service provided for them from the healthcare centers. It was observed from the study that the health centers who obtained accreditation improved the health services leading to the reduction of medical problems and errors, and the improvement and development of the work environment.