The evaluation of quality of organizational communications: a quantitative model

In: Knowledge and process management: the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering, Band 11, Heft 1, S. 47-67

Abstract

AbstractThe great majority of scientific publications regarding organizational communications give considerable importance to qualitative analyses while paying scant regard to objective and quantitative approaches. Indeed, very few research projects are dedicated to modeling and measuring the variables upon which good quality communications depend. The aim of this paper is to create and test a model which is able to express the quality of organizational communications as measurable, quantitative values. Thus, corporate managements will be able to use the model to identify the strengths and weaknesses of the organizational communications generated within their companies (operative use of the model) and create the conditions necessary to achieve good organizational communications right from the planning stage (strategic use of the model). Copyright © 2004 John Wiley & Sons, Ltd.