Solicitation of Grievances

In: Management report for nonunion organizations, Band 39, Heft 7, S. 5-5

Abstract

During a union campaign, human resources manager Wright held meetings with employees and asked for their "feedback" on recent changes, what they liked and disliked, and "recommendations for more changes." Employees voiced various complaints in response, including that there were no written guidelines or standard procedures for implementing the changes; their tools and equipment (forklifts, pallet jacks, radios, and scanners) were old and poorly maintained; there were too few quality controllers scheduled per shift; and they were averaging a lot less money under the new pay plan.