Voice Behaviours within Cooperatives. The Importance of the Relational Aspects of Leadership and Integrative Mechanisms for Loyalty

In: Voluntas: international journal of voluntary and nonprofit organisations

Abstract

AbstractThis study explores the dynamics of cooperatives, with a focus on the internal challenges associated with sustaining democratic governance and promoting active member participation. The emphasis is on individual-level participation within the workplace, an often-neglected aspect in cooperative literature. An empirical model examines how member loyalty influences constructive and destructive voice behaviours. Leader–member exchange (LMX) relationship and integrative mechanisms are the proposed mediators in this context. Analysing data from 301 members of 19 worker cooperatives in Italy revealed different mediating effects through LMX, integrative mechanisms and a combined sequence. These findings enrich the cooperative literature by highlighting the importance of loyalty and voice behaviours in regenerating cooperative principles and member participation. The study also underscores the role of interpersonal relationships in affecting operational processes and explaining members' loyalty and participation dynamics, proposing suggestions for cooperative management upholding democratic governance rooted in trust-based relationships, organic organisational models and mutual values.