Fast‐food work: are McJobs satisfying?

In: Employee relations, Band 28, Heft 5, S. 402-420

Abstract

PurposeMcJobs in the fast‐food sector are a major area of youth employment. This paper explores young people's perceptions of work in this industry.Design/methodology/approachThe paper discusses the results of a survey of students' experiences of McJobs in Australia.FindingsFast‐food workers were generally dissatisfied with the industrial relations and work organisation aspects of their jobs. Nonetheless, they were generally much more satisfied with the human resource management and social relations aspects of their jobs.Research limitations/implicationsOur research has implications for understanding the human capital development practices adopted by employers in the fast‐food industry and in other sectors, especially those that employ young people. Much of the context for work and employment relations in Australia is comparable with those in most English‐speaking countries. Therefore, our findings have implications for work in similar sectors in other countries, in particular, other English‐speaking countries.Practical implicationsThis paper has implications for people who devise recruitment policies and design of jobs. It is a useful reminder that it is no longer appropriate for people to talk in simple terms of satisfaction at work per se; it is vital to differentiate between various aspects and contexts of job satisfaction, or the of the lack of it.Originality/valueEarlier studies of fast‐food work have tended to be polemical and polarized: either apologias or very critical. This paper adopts a more balanced approach and it puts the findings into context.