The Start‐up Problem: Managing for Credibility and Cohesion in a New Government Agency

In: International Journal of Public Sector Management, Band 5, Heft 4

Abstract

Creating a new government agency presents some interesting
management challenges. The "Start‐up Problem" is how to
balance demands for credibility outside with the need to create internal
order. "Liability of Newness" whereby young organizations
will perish unless they quickly supply a credible product to external
expectations must be reduced. Explores some processes used by three new
Canadian agencies in solving the start‐up problem and identifies several
lessons that may help others.