A New Approach to Assessing Performance of State Human Resource Management Systems: A Multi-Level Fuzzy Rule-Based System

In: Review of public personnel administration, Band 20, Heft 3, S. 58-74

Abstract

A growing body of research has focused on evaluating the effectiveness of human resource management systems, yet few efforts have been made to develop a set of criteria and a method for evaluating human resource management systems in the public sector As part of the Government Performance Project, the present study offers a framework and methodology to fill this gap The Government Performance Project worked with a panel of experts to identify relevant criteria to evaluate pubhc sector human resource systems and to construct a survey instrument aligned with the identified criteria After discussing the criteria and survey construction, the article introduces a method of evaluating human resource management systems, fuzzy logic, that models expert judgments and takes into account measurement imprecision