Emotional intelligence as a part of critical reflection in social work practice and research

In: Qualitative social work: research and practice, Band 21, Heft 4, S. 662-678

Abstract

Social workers often experience higher levels of burnout compared with other healthcare professionals. The capacity to manage one's own emotional reactions efficiently, frequently in complex care settings, is central to the role of social workers. This article highlights the complexity of emotions in social work research and practice by exploring the perspective of emotional intelligence. The article is both theoretical and empirical, based on reflections from a qualitative longitudinal study interviewing fathers with behavioural and criminal backgrounds, all in their 40 s. The analysis contains an exploration of the researcher position that illuminates the reflective, emotional aspects that took place within this interview process. Three overall themes emerged – first: Recognising emotional complexity; second: Reflecting on emotional themes; and third: Exploring my own prejudices and preconceptions. The findings apply to both theoretical and practical social work, addressing the need to understand emotions as a central part of critical reflection and reflexivity. The argument is that emotions have the potential to expand awareness of one's own preconceptions, related to normative societal views. This form of analytical awareness entails identifying and paying attention to one's own, sometimes embodied, emotional triggers.