How do citizens feel about their water services in the water sector? Evidence from the UK

In: Environmental sciences Europe: ESEU, Band 33, Heft 1

Abstract

AbstractAt present, many studies have used social survey methods to explore UK water citizens' perceptions of the water sector's water services, but there are few more targeted and systematic studies. This paper mainly displays the perceptions of UK water citizens on water services in the water sector in recent years and analyses the main reasons for different perceptions and possible strategies. We conduct extensive research from four aspects that are highly related to water services: water citizens' perceptions of the water supply services and technology application (infrastructure construction) provided by the water sector; the state of communication between the water sector and water citizens and their perceptions of water supply management; water citizens' perceptions of the comprehensive utilisation of water resources in the water sector; water citizens' perceptions of the water prices set by the water sector. These discussions aim to discover citizens' perceptions of the water sector and the effects on the public participation mechanism. These insights help attract the water sector's attention so that the public's opinions can genuinely support water policymakers and provide sure support for the water sector to formulate corresponding solutions.