Importance of personality and career stress for flight attendants' career satisfaction

In: Social behavior and personality: an international journal, Band 47, Heft 1, S. 1-12

Abstract

We examined flight attendants' career satisfaction and addressed how career stress affects the relationship between personality and career satisfaction. After conducting a focus group interview with 6 flight attendants and 3 senior flight attendants and a pilot study with 122
employees of a large airline corporation in Taiwan to develop the Career Stress Scale, we examined the validity of a model that underlies the dispositional effects of extraversion and neuroticism on flight attendants' career stress and satisfaction (N = 152). The results demonstrated
that extraversion had a significant and positive effect on career satisfaction, and that career stress played a mediating role in linking neuroticism and career satisfaction. We confirmed that considerable emphasis must be continually placed on the process of recruiting and selecting appropriate
candidates whose extraversion has reached a high level. Also, the Career Stress Scale can be used in workplace counseling and employee assistance programs to achieve stress management and employee empowerment.