Descriptive feedback in professional communication – an essential premise for quality assurance

In: Moldoscopie: publicaț̦ie periodică științifico-practică, Heft 1(96), S. 153-162

Abstract

The given article contains reflections in the field of human resources management, in particular the effects of communication, the priorities and the ways of providing effective feedback, which makes a considerable contribution to improving the quality assurance of the educational system in the Republic of Moldova, including the higher education system. Important emphasis is placed on the formation of the tradition of obtaining effective feedback from employees, colleagues, partners by managers at all management levels. What is the power of feedback? What can effective feedback do and enable? However, the elucidation of the impact resulting from the implementation of this theory in the professional life of each team and its promotion are essential in order to ensure quality in the management system in education. The objective of the study is to highlight the importance and necessity of applying feedback in the activity process, but not just any feedback, but feedback that generates essential improvements in the results of team/collective/institutional activity and raises the managerial culture to a new organizational level.