Essentials of management for healthcare professionals

Intro -- Cover -- Half Title -- Title Page -- Copyright Page -- Dedication -- Content -- Contributors -- Preface -- In This Book -- 1: Introduction to Management -- Management Levels -- First-Line Managers -- Mid-Level Managers -- Top-Level Managers -- Organizational Structure of a Hospital -- Functions of Management -- Branches of Management -- Management-Science and Art -- Bibliography -- 2: An Effective Manager -- Respect for Human Resources -- Establishing Relationships -- Clarifying Expectations -- Keeping Staff Motivated -- Managing an Agreement with Staff -- Providing Feedback -- Using Positive Reinforcement -- Making Staff Realize the Value of Their Work -- Building Productive Relationships with Staff -- Utilizing the Full Potential of Staff -- Ability to Deal with Poor Performers -- Acquiring Knowledge of the Subject -- Problem-Solving Skills -- Situation 1 -- Situation 2 -- Situation 3 -- Golden Rule -- Having a Concern for Work Environment -- Developing Ownership for the Organization -- Manager as a Leader -- Bibliography -- 3: Time Management -- Prioritization -- Planning -- Goal Setting -- Reviewing -- Overcoming Crisis -- Managing Procrastination -- Start Immediately -- Break the Task into Smaller Pieces -- Start with the Hardest Part -- Batch Similar Activities -- Share the Commitment -- Develop Habits -- Change Self-Perception -- Specific Situations -- Working on the Computer -- Managing Meetings -- Managing Paperwork -- Supervisory Rounds -- Dealing with Visitors -- Saying "No" -- 4: Conflict Management -- Conflict between Client and Service Providers -- Situation 1 -- Situation 2 -- Situation 3 -- Reasons for Conflicts in Hospitals -- How to Resolve Conflicts -- Controlling Reactions -- Situation 4 -- Improving Communication -- Eye Contact -- Active Listening -- Providing Feedback -- Using Soft Skills -- Focusing on the Issue.