Human resource management: the public service perspective

Cover -- Title Page -- Copyright Page -- Table of Contents -- List of Exhibits -- List of Excerpts -- A Manager's Internet Resources -- 1 The Environment and Roles of Public Service HRM -- 2 Development of Civil Service Systems in the United States -- 3 Rights, Restrictions, and Laws -- 4 Management-Employee-Citizen Relations -- 5 Strategic HRM -- 6 Job Design, Analysis, and Classification -- 7 Recruitment and Selection -- 8 Salary and Wages -- 9 Benefits -- 10 Performance Management -- 11 Human Resource Development -- 12 Discipline and Dismissal -- 13 Efficiency, Effectiveness, and Risk Management -- 14 The Competent Manager -- Index.