Practitioner's Handbook of Risk Management for Water and Wastewater Systems

Abstract

Cover -- Half Title -- Title Page -- Copyright Page -- Table of Contents -- Foreword -- Authors -- Introduction -- Chapter 1 Real Risk Management -- Final Thoughts -- Chapter 2 Ten Families of Risk -- Family One -- External -- Family Two -- Legal and Regulatory -- Family Three -- Strategic Risks -- Family Four -- Organizational Risks -- Family Five -- Operational Risks -- Family Six -- Information Risks -- Family Seven -- Technology Risks -- Family Eight -- Human Resources (HR) -- Family Nine -- Financial and Reputational Risks -- Family Ten -- Political Risks -- Final Thoughts -- Chapter 3 Five Concurrent Themes for Success -- Theme One -- What's the Risk Involved in This Activity, and How Can I Best Manage It? -- Theme Two -- What's Our Organizational System (i.e., Control Measures, Policies, Procedures, Processes, Rules, Checklists, and Protocols), and How Can I Best Assure Its Implementation? -- Theme Three -- Is There a Customer Service Component Here, and, if so, How Can I Maximize It on This Activity? -- Theme Four -- Who's Accountable for What on This Specific Activity? -- Theme Five -- What Are the Issues of Integrity Involved in This Specific Activity? -- Final Thoughts -- Chapter 4 Organizational Risk Management -- Pillar One -- People -- Pillar Two -- Policy -- Pillar Three -- Training -- Complacency -- Fatigue -- Distractions -- Hubris -- Risk Homeostasis -- Pillar Four -- Supervision -- Pillar Five -- Discipline -- Final Comments -- Chapter 5 Comprehensive Background Investigations -- GRIBI© #1 -- Understand the Purpose and Importance of Good Background Investigations -- GRIBI© #2 -- Establish a Policy (System) Regarding Background Investigations -- GRIBI© #3 -- Select People Who Have the Knowledge, Skill, Ability, and Desire to Conduct Background Investigations -- GRIBI© #4 -- The Process (System) Shouldn't Be a Secret -- GRIBI© #5.