Co-production and co-creation: engaging citizens in public services

Cover -- Title -- Copyright -- Contents -- List of Figures and Tables -- List of Contributors -- Part 1 Co-Production and Co-Creation: Definitions and Theoretical Perspectives -- 1 Co-Creation and Co-Production in Public Services: Urgent Issues in Practice and Research -- 2 Definitions of Co-Production and Co-Creation -- 3 Co-Production and the Co-Creation of Value in Public Services: A Perspective from Service Management -- 4 Co-Production at the Crossroads of Public Administration Regimes -- 4.1 Case Study—Co-Production of Care Services: Co-opting Citizens in the Reform Agenda -- 5 Public Management and Co-Production -- 6 What Do Voluntary Sector Studies Offer Research on Co-Production? -- Part 2 Influences on the Process of Co-Production and Co-Creation -- 7 Unravelling the Co-Producers: Who are They and What Motivations do They Have? -- 7.1 Case Study—The Spanish Project Pla BUITS -- 8 The Roles of the Professional in Co-Production and Co-Creation Processes -- 8.1 Case Study—Mediation Service: Crossing the Line Between the Roles of Traditional Welfare State Professionals and Citizens as Voluntary Mediators -- 8.2 Case Study—The Role of Staff with Lived Experience in the Co-Production of Substance Use Disorder Treatment Services -- 9 Who Is in the Lead? New Perspectives on Leading Service Co-Production -- 9.1 Case Study—Leading Co-Production: The Case of Hertfordshire Fire and Rescue Service's Community Volunteer Scheme -- 9.2 Case Study—Enhancing Co-Creation Through Linking Leadership: The Danish 'Zebra City' Project -- 10 The Increasing Role of Digital Technologies in Co-Production and Co-Creation -- 10.1 Case Study—How Public Services in Sweden Help Newcomers to Integrate in the Labour Market and Society Through the Digital Platform Mobilearn