The Co-Production of Public Services: Management and Evaluation

Abstract

Intro -- Contents -- List of Figures -- List of Tables -- List of Boxes -- Chapter 1: Introduction -- 1.1 Co-Production Definitions -- 1.2 The Resurgence of Co-Production in Public Services -- 1.3 Book Aims and Outline -- References -- Chapter 2: Research Aim and Methods -- 2.1 Research Aim -- 2.2 Research Methods -- 2.3 Enhancing the Understanding of Co-production: A Comprehensive Framework -- References -- Chapter 3: Activation of Co-Production: General Context and Antecedents -- 3.1 Introduction -- 3.2 General Context -- 3.3 Antecedents of Co-Production -- 3.3.1 Antecedents Related to Lay Actors -- Demographic and Socio-Economic Characteristics -- Motivational Factors -- Socio-Psychological Factors -- Resource Availability -- 3.3.2 Antecedents Related to the Regular Service Provider -- 3.3.3 Antecedents Related to the Co-Produced Service -- 3.4 Concluding Remarks -- References -- Chapter 4: Implementing and Managing Co-Production -- 4.1 Introduction -- 4.2 Co-Production Management Levers -- 4.2.1 Institutional Arrangements -- 4.2.2 Planning -- 4.2.3 Communication Strategies -- 4.2.4 Management of Lay Actors -- 4.2.5 Management of Professionals -- 4.2.6 Leadership -- 4.2.7 Accountability and Performance Management -- 4.3 Concluding Remarks -- References -- Chapter 5: Co-production Evaluation -- 5.1 Introduction -- 5.2 Lay Actor Co-production Outcomes -- 5.2.1 Satisfaction -- 5.2.2 Empowerment -- 5.2.3 Awareness -- 5.2.4 Learning -- 5.2.5 Lay Actor Costs -- 5.2.6 Externalities -- 5.3 Regular Service Provider Co-production Outcomes -- 5.3.1 Cost Efficiency -- 5.3.2 Effectiveness -- 5.3.3 Impact on Workforce -- 5.3.4 Uncertainty -- 5.3.5 Trust -- 5.4 Co-production Outcomes for the Community -- 5.4.1 Value to Community -- 5.4.2 Value to Society -- 5.4.3 Social Economic Impact -- 5.5 Co-production Impact on Public Value -- 5.6 Concluding Remarks.

Weitere Versionen:

Buch(gedruckt)#12020

The co-production of public services: management and evaluation

Cepiku, Denita; Marsilio, Marta; Sicilia, Mariafrancesca; Vainieri, Milena

Cepiku, Denita; Marsilio, Marta; Sicilia, Mariafrancesca; Vainieri, Milena

Verfügbarkeit an Ihrem Standort wird überprüft

Dieses Buch ist auch in Ihrer Bibliothek verfügbar:

Exportieren