Public sector reform in the Middle East and North Africa: lessons of experience for a region in transition

Front Cover -- Title Page -- Copyright Information -- Table of Contents -- Preface -- Acknowledgments -- The Challenge of Public Sector Reform in MENA -- Part I: Reforms to Core Institutions and Processes -- At the Apex: Reform Cabinet Structures in Jordan -- Reforms to Public Financial Management in Palestine -- Downsizing the Public Sector: Morocco's Voluntary Retirement Program -- Strengthening Meritocracy in Human Resource Management in Lebanon -- From Electronic Government to Smart City: Dubai's Digital Transformation -- Enhancing Transparency in Post-Revolutionary Tunisia -- Part II: Improving Service in Line Departments -- Facilitating Investment through the Cairo One-Stop Shop -- Transforming the Cash Culture and the Bill Payment System in Saudi Arabia -- Making Taxes Less Taxing: Overhauling Tax Policy and Administration in Egypt -- Creating a "Citizen Friendly" Department: Document Processing in Jordan -- Conclusion: Making Sense of It All: The Lessons from Experience -- Contributors -- Index -- Back Cover.