Crisis communication in a digital world

Part I. Understanding Crisis and Issues Management: 1. Theorising and practising public relations crisis management Steve Mackey; Part II. Industrial Disasters: 2. Outrage management or consensus communication: what is the best way of doing risk communication? Paul Adams; 3. Confronting the reputation risks: New Zealand's biggest food safety scare Chris Galloway; Part III. Corporate Risks: 4. Crisis communication: when sorry is the hardest word in elite sport Hamish McLean and Maria Hopwood; 5. Corporate responses to a racially framed incident in Malaysia: KFC I-City flight Kiranjit Kaur; 6. Managing issues through cross-sector collaboration: Unilever and Greenpeace Sharyn McDonald; Part IV. Social Media and Crisis: 7. Media targets: when a spark in social media develops into a mainstream media firestorm Kristy Hess and Lisa Waller; 8. Harnessing the power of slacktivism: boom and bust cycle of issues management and crisis Deirdre Quinn-Allan; 9. Social media adoption and risk aversion: Australian not-for-profits Emma Bennett; Part V. Natural Disasters: 10. Communicating during disasters: insights from the 2013 Bundaberg flood Amisha Mehta and Dominique A. Greer; 11. Government roles in emergency communication response Jordi Xifra and Mark Sheehan; 12. Post crisis: rebuilding a company, a reputation, a community Mark Sheehan and Biagio Oppi