Artificial intelligence for smart technology in the hospitality and tourism industry

Abstract

"This informative volume, Artificial Intelligence for Smart Technology in the Hospitality and Tourism Industry, focuses on the shifting requirements of the hospitality service industry, aiming to incorporate smart information technology into the tourism services. The volume is a valuable resource written specifically for tourism service industry professionals. It provides a focused approach to introducing Industry 4.0-related technologies. It also explains how artificial intelligence can support a company's strategy to revolutionize the business by sharing how to use this smart technology most effectively. The chapters explore the myriad evolving technologies, including artificial intelligence, Internet of Things, big data, blockchain, and automation and robotics in the hospitality industry, for transforming hotels into smart hotels and for revolutionizing many aspects involved in effectively servicing hospitality clientele. The volume addresses smart technology uses in many issues, such the role of e-tourism amid the COVID-19 Pandemic, cybersecurity in the service industry, smart medical tourism, culture biases in the service industry, and much more"--