Municipal Year Book 2012

In: Municipal Year Book

Abstract

Front -- Contents -- Inside the Year Book -- The Politics of Apolitical Leadership: Professional Management in a Digital and Divided Society -- 311/CRM Systems: A Potential Path to Service Improvement, Budget Savings, and Citizen Satisfaction -- Local Government Use of Development Impact Fees: More Fallout from a Poor Economy? -- Local Government Employee Health Insurance Programs, 2011 -- Off the Beaten Path: Sustainability Activities in Small Towns and Rural Municipalities -- CAO Salary and Compensation: The Big Picture -- E-Government 2011: Trends and Innovations -- Award-Winning Innovations in 2011: Exploring the Boundaries of Transformation -- Public Pensions Face Record Pace of Change -- Police and Fire Personnel, Salaries, and Expenditures for 2011 -- Directory Tables -- Professional, Special Assistance, and Educational Organizations Serving Local and State Governments -- Authors and Contributors -- Cumulative Index, 2008-2012.