Tool Kit for Tax Administration Management Information System

Abstract

Cover -- Contents -- 1. The Tax MIS Tool Kit -- 1.1. Overview and Structure of the Tax MIS Tool Kit -- 2. The Business Case for Tax MIS -- 2.1. Key Issues in Tax Administration -- 2.2. Can ICT Help Streamline Tax Administration? -- 2.3. Can ICT-Enabled Systems Help Tax Authorities Transform Tax Administration? -- 3. Overview of Tax MIS -- 3.1. Key Objectives of Tax MIS Implementation -- 3.2. Key Benefits of Tax MIS Implementation -- 3.3. Tax MIS Conceptual Model -- 3.4. Tax MIS Users -- 3.5. Service Delivery Channels -- 3.6. Functionalities and Features of Tax MIS -- 3.7. Services and Functions of Tax MIS -- 3.7.1. Information Services -- 3.7.2. Transaction Services -- 3.7.3. Customer Relationship Management -- 3.7.4. MIS and Reporting -- 3.7.5. Workflow Management -- 3.7.6. Interfacing with Other ICT Systems -- 3.8. Other Key Considerations -- 4. Diagnostic Assessment of ICT Status -- 5. From Diagnostic Assessment to Prioritization of Taxes and Services -- 5.1. Summarizing Diagnostic Assessment Results -- 5.2. Strategic Objectives of Tax MIS Implementation -- 5.3. Prioritization Framework -- 5.3.1. Prioritization of Taxes and Services -- 6. Tax MIS Implementation Approach: Stakeholders and Cost Estimate -- 6.1. Holistic Approach to Tax MIS Implementation -- 6.2. Tax MIS Implementation-Key Activities -- 6.3. Tax MIS Implementation-Stakeholders -- 6.4. Tax MIS Implementation-Cost Elements -- 7. Commercial Off-the-Shelf versus Custom-Developed Tax MIS Solutions -- 7.1. Overview of COTS and Custom Software Solutions -- 7.2. Comparative Analysis of COTS and Custom Tax MIS Solutions -- 7.3. Criteria for Selecting between COTS and Custom Tax MIS Solutions -- 8. Monitoring and Evaluation Framework -- 9. Key Barriers to Tax MIS Implementation -- References -- Tables and Figures -- Tables -- 1. Key Issues in Tax Administration.