Social Media for Government: A Practical Guide to Understanding, Implementing, and Managing Social Media Tools in the Public Sphere

In: SpringerBriefs in Political Science

Abstract

Foreword -- Preface -- Organization -- Acknowledgements -- Contents -- List of Figures -- List of Tables -- List of Case Studies -- List of Screenshots -- 1 Introduction to Social Media -- Abstract -- 1.1 Web 1.0, Web 2.0, and Social Media -- 1.1.1 World Wide Web -- 1.1.2 Web 1.0 -- 1.1.3 Web 2.0 -- 1.1.4 Web 3.0 -- 1.1.5 Social Media -- 1.1.6 Core Characteristics of Social Media -- 1.1.7 Types of Social Media -- 1.1.7.1 Social Networking Sites -- 1.1.7.2 Content Communities -- 1.1.7.3 Blogs -- 1.1.7.4 Terminologies -- 1.1.7.5 Features of a Blog -- 1.1.7.6 Blogging Platforms -- 1.1.7.7 Micro-blogging -- 1.1.7.8 Online Collaborative Projects (e.g., Wikipedia and Wikispaces) -- 1.1.7.9 Folksonomies or Tagging (e.g., Delicious) -- 1.1.7.10 Virtual Worlds -- 1.1.7.11 Purpose-Built Platforms -- 2 Social-Media-Based Government -- Abstract -- 2.1 Social-Media-Based Government: It's All About Culture -- 2.1.1 Components of Social-Media-Based Government -- 2.1.2 Potential Versus Current Use of Social Media -- 2.1.3 E-Government Versus Social-Media-Based Government -- 2.1.4 Government 2.0 Versus Social-Media-Based Government -- 2.1.5 Social-Media-Based Government Services and Stages -- 2.1.5.1 Information Socialization -- 2.1.5.2 Mass Social Collaboration -- 2.1.5.3 Social Transaction -- 2.1.6 Models for Social-Media-Based Government -- 2.1.6.1 Social Media Utilization Model -- 2.1.6.2 Adoption Process for Social Media -- 2.1.6.3 Social-Media-Based Engagement -- 2.1.6.4 Framework for Government's Use of Web 2.0 -- 2.1.7 Conceptualizing Social-Media-Based Government -- 2.1.7.1 Implementation Scenarios -- 2.1.7.2 Relationships in Government 2.0 -- 3 Enabling a Sharing and Participatory Government -- Abstract -- 3.1 Introduction to Participatory Government -- 3.2 Components of Participatory Government -- 3.2.1 Information Socialization