Problem solving for healthcare workers: how to get better - lessons can be learned
chapter How Lessons Are Learned -- chapter The Importance of Many Recent Reports -- chapter Primary and Secondary Care in the NHS and Long-Term Care -- chapter 1% Better at 1000 Things -- chapter Be Inspired: Innovation throughout History -- chapter What This Book Cannot Cover -- chapter Quality, Quality Assurance and Continuous Improvement -- chapter Dealing with Complaints -- chapter Work Processes, the Critical Path and the Chain of Quality -- chapter Continuous Improvement Processes -- chapter Getting Started: Where Are You Now? -- chapter Quality Improvement in Primary Care -- chapter Putting Right What Has Gone Wrong: The Problem-Solving Process -- chapter Step 1: How to Recognise a Problem Exists -- chapter Step 2: How to Understand and Define the Core Problem -- chapter Step 3: How to Identify the Root Causes -- chapter Step 4: How to Remove the Root Causes -- chapter Step 5: How to Prove That a Permanent Solution Has Been Applied -- chapter Step 6: How to Close the Project and Celebrate Success -- chapter Other Methods to Use -- chapter Selecting and Prioritising Improvement Projects -- chapter Multiple Project Management -- chapter Epilogue.