The Untapped Power of Action Learning

In: The public manager: the new bureaucrat, Band 42, Heft 3

Abstract

Federal agency productivity and employee satisfaction are demanding goals even in the best of times. And one would not have to look far to come to the conclusion that the US government is not in the best of times. The Internal Revenue Service is accused of targeting conservative groups applying for tax-exempt status, the National Security Agency has been charged with monitoring social media outlets, and the US Department of Defense is yet again under fire for sexual misconduct of uniformed services members. After years of success in various organizations in Europe and abroad, the action learning approach ultimately was introduced to the federal government by then American University professor Robert Kramer. By instilling the core concepts of action learning into their agencies, federal leaders will find themselves well positioned for success when the games begin. Adapted from the source document.