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Customer Service Action Plan One of the fundamental themes of Delivering Better Government (1996) is the â?oachievement of an excellent service for the Government and for the public as customers and clients at all levelsâ?Âù. In 2000, the Quality Customer Service (QCS) Working Group reviewed and revised the 1997 Principles of Quality Customer Service to take account of changes in the environment since 1997, such as the equality agenda. In July 2000, the Government decided that: Click here to download PDF 199kb

Customer satisfaction and loyalty are important concerns for travel providers and have a significant role in maximizing their sales. Therefore, adopting the activities of customer relationship management could help them building strong relationships with customers. This study explores the opinions of EgyptAir passengers on customer relationship management activities adopted by the company and how this affects their satisfaction and loyalty. A questionnaire was used for data collection and structural equation modelling was employed for rigorous findings. Findings revealed a positive significant effect of shared values, bonding, commitment, trust, tangibility, and handling customer conflicts on passenger satisfaction and loyalty.

Intro -- Contents -- Series Foreword -- Preface -- Acknowledgments -- Chronology -- 1 Introduction -- 2 Religion and Worldview -- 3 Literature and Media -- 4 Art and Architecture/Housing -- 5 Cuisine and Traditional Dress -- 6 Gender Roles, Marriage, and Family -- 7 Social Customs and Lifestyle -- 8 Music and Dance -- Glossary -- Bibliographic Essay -- Index.

The article explores the current issues of scientifically based approaches to the prevention and detection of customs crimes in the foreign economic sphere. Specific measures have been proposed to prevent them and to prevent them from spreading outside customs control in the territory of the State. The main shortcomings regarding the settlement of this issue and the way to resolve them have been revealed. The criminalization of relations in the field of foreign trade was facilitated by the slow response of the State by organizational and legal methods to the activities of external economic actors and the absence of transparent, economically sound, established rules of foreign trade and customs regulation. Despite the widespread and ever-increasing dynamics of criminal offences in the field of customs, the current state of legal science cannot yet offer effective methods of countering them, because there is no consensus on which offences are covered by the concept of "criminal offences in the field of customs" there are no boundaries of the object of influence. The Criminal Code of Ukraine provides, in addition to smuggling, for other offences that can be classified as criminal offences in the field of customs, the association of which will allow to provide a separate forensic characteristic under them, in turn will significantly facilitate the fight against them. Thus, in Ukraine, where more than 60% of gross domestic product is located in the shadow sector, where there is an unbalanced single-sided system of regulation and control, it performs mainly fiscal functions and is deprived of the possibility of full financial control of foreign economic entities there are all necessary prerequisites for the implementation of customs crimes. Thus, prevention is not only the main task of law enforcement agencies, but also a whole system, a set of measures to influence crime. Such measures include activities of various directions: economic, political, ideological, organizational, technical, legal, psychological, cultural ...

This study aims to determine the implementation of the Customer Relationship Marketing (CRM) strategy in increasing Bank Bahteramas Customer Loyalty (CL) in Southeast Sulawesi. This research was conducted at 10 Bahteramas Bank Branch Offices in Southeast Sulawesi, namely; Kendari, Unaaha, Kolaka, Lasusua, Baubau, Raha, Wanci, Kasipute, Andoolo, Wanggudu. The sample in this study was 200 respondents who were distributed in all existing branch offices, where each branch office was taken, 20 respondents. The technique of determining the sample refers to the technique of accident sampling. This study uses multivariate regression. The results found that simultaneously CRM variables consisting of Bonding, Empathy, Reciprocity, Trust, and Commitment simultaneously had a significant effect on CL at Bahteramas Bank in Southeast Sulawesi. Then the partial test results (t-test) showed that: (1) Bonding as CRM strategy significantly influences on CL; (2) Empathy as CRM strategy has an insignificant effect on CL; (3) Reciprocal as CRM strategy has no significant effect on CL; (4) Trust as CRM strategy has a significant effect on CL; (5) Commitment as CRM strategy has a significant effect on CL.