Culture and computing / design thinking and cultural computing: 9th international conference, C&C 2021, held as part of the 23rd HCI international conference, HCII 2021, virtual event, July 24-29, 2021, proceedings, part II
In: Lecture Notes in Computer Science 12795
Intro -- Foreword -- HCI International 2021 Thematic Areas and Affiliated Conferences -- Contents - Part II -- Contents - Part I -- Design Thinking in Cultural Contexts -- Digital Literacy-Based User Experience Design for Medication-Allergy Patients Care -- 1 Introduction -- 1.1 Research Hypothesis -- 1.2 Research Process -- 2 Digital Literacy and Social Inclusiveness -- 2.1 Digital Literacy -- 2.2 Digital Literacy of Elderly Generation -- 2.3 Digital Health Care in Asthma Medicine Allergy Care -- 3 User Test of Existing Application -- 3.1 User Experience Analysis on Drug Allergy Alert App. -- 3.2 Interaction Heuristics -- 4 Digital Literacy-Based User Experience Design -- 4.1 Key Interaction Elements of the UX Strategy -- 5 User Experience and Interface Design -- 5.1 Typography and Color Branding -- 5.2 Self-generate Data Visualization -- 5.3 Alert (SOS) System -- 5.4 Service Flowchart -- 5.5 Wireframe Design -- 6 Conclusions -- References -- Advancing Inclusive Service Design: Defining, Evaluating and Creating Universally Designed Services -- 1 Introduction -- 2 Background -- 2.1 Inclusive Design Methodology -- 2.2 Service Design Methodology -- 3 Research Approach -- 3.1 Prioritizing Initiatives to Promote UD in SD -- 3.2 Empirical Settings to Inform Generative Design -- 4 Results -- 4.1 A Working Definition -- 4.2 Method 1: Empathic Service Safaris -- 4.3 Method 2: Inclusive Core Persona -- 4.4 Method 3: Touchpoint Accessibility Assessment -- 4.5 Method 4: Service UD Evaluation -- 5 Discussion -- 5.1 Merging SD and UD Methods to Build a Methodological Framework -- 5.2 Applying the Working Definition to Evaluate the UD of a Service -- 6 Conclusion -- References -- Civic Community Archiving with the Platform for Experimental Collaborative Ethnography: Double Binds and Design Challenges -- 1 Introduction.