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WOS: 000336014300004 ; E-government services involve many stakeholders who have different objectives that can have an impact on success. Among these stakeholders, citizens are the primary stakeholders of government activities. Accordingly, their satisfaction plays an important role in e-government success. Although several models have been proposed to assess the success of e-government services through measuring users' satisfaction levels, they fail to provide a comprehensive evaluation model. This study provides an insight and critical analysis of the extant literature to identify the most critical factors and their manifested variables for user satisfaction in the provision of e-government services. The various manifested variables are then grouped into a new quantitative analysis framework consisting of four main constructs: cost; benefit; risk and opportunity (COBRA) by analogy to the well-known SWOT qualitative analysis framework. The COBRA measurement scale is developed, tested, refined and validated on a sample group of e-government service users in Turkey. A structured equation model is used to establish relationships among the identified constructs, associated variables and users' satisfaction. The results confirm that COBRA framework is a useful approach for evaluating the success of e-government services from citizens' perspective and it can be generalised to other perspectives and measurement contexts. Crown Copyright (C) 2014 Published by Elsevier Inc. All rights reserved.

Yes ; E-government services involve many stakeholders who have different objectives that can have an impact on success. Among these stakeholders, citizens are the primary stakeholders of government activities. Accordingly, their satisfaction plays an important role in e-government success. Although several models have been proposed to assess the success of e-government services through measuring users' satisfaction levels, they fail to provide a comprehensive evaluation model. This study provides an insight and critical analysis of the extant literature to identify the most critical factors and their manifested variables for user satisfaction in the provision of e-government services. The various manifested variables are then grouped into a new quantitative analysis framework consisting of four main constructs: cost; benefit; risk and opportunity (COBRA) by analogy to the well-known SWOT qualitative analysis framework. The COBRA measurement scale is developed, tested, refined and validated on a sample group of e-government service users in Turkey. A structured equation model is used to establish relationships among the identified constructs, associated variables and users' satisfaction. The results confirm that COBRA framework is a useful approach for evaluating the success of e-government services from citizens' perspective and it can be generalised to other perspectives and measurement contexts. ; (PIAP-GA-2008-230658) from the European Union Framework Program7 and another grant (NPRP 09-1023-5-158) from the Qatar National Research Fund (a member of Qatar Foundation)

Human computation relies on crowds of people to perform large workloads, and in this work, we want to exploit this potential to improve the experience of e-government and the use of e-services. To that end we present the Citizenpedia, a human computation framework aimed at fostering citizens involvement in the public administration. The Citizenpedia is presented as a web application with two main tools: the Question Answering Engine, where citizens and civil servants can post and solve doubts about e-services and public administration, and the Collaborative Procedure Designer, where citizens can collaborate with civil servants in the definition and improvement of new administrative procedures and e-services. In this work we present several contributions: first, the design of the Citizenpedia concept, and then, its evaluation through a set of online surveys that were filled by 152 citizens and 63 civil servants from three different countries. The surveys served to successfully validate our design, and also to provide feedback on new features that were not taken into account in the first place. We finally present the software architecture of the Citizenpedia and provide the link to its source code.

E-govt dapat didefinisikan sebagai pemanfaatan teknologi infomasi dan komunikasi dan internet yang mempunyai kemampuan untuk mentransformasi hubungan dengan warga negara, para pebisnis, dan lembaga pemerintah yang lain. Di zaman yang serba digital saat ini teknologi sudah menjadi kebutuhan hampir disetiap sendi kehidupan manusia, untuk mempermudah interaksi satu dengan yang lain baik sektor swasta maupun pemerintah. Untuk itu perlu dikembangkan e-government khususnya di organisasi pemerintah untuk memberikan kesempatan kepada masyarakat dan sektor swasta untuk mengakses layanan pemerintah dengan layanan yang terintegrasi, efektif dan efisien di mana saja, kapan saja dan dalam bentuk yang nyaman melalui penggunaan internet dan saluran lain seperti ponsel, dan lain sebagainya. Kementerian Hukum Dan HAM mempunyai unit layanan publik yaitu keimigrasian, pelayanan jasa hukum, dan kekayaan intelektual tentunya dituntut untuk memberikan layanan yang optimal kepada masyarakat. Implementasi e-government, terkait pelayanan dan penyebaran informasi publik di Kementerian Hukum Dan Hak Asasi Manusia sudah baik dan dalam kategori sedang, dan masih perlu dilakukan perbaikan dan peningkatan. Kementerian Hukum Dan HAM dalam pelaksanaan e-government memenuhi tahap pertama yaitu information publishing dan kedua "official" two-way transactions berdasarkan kerangka Deloitte & Touche dan dari sektor Governtment to Citizen (G2C) masuk dalam kategori yaitu e-governance, e-service, and e-knowledge.AbstractE-govt can be defined as the utilization of information and communication technologies and internet that has ability to transform relations with citizens, businesses, and other government agencies. In the digital era, technology has become a necessity in whole of human life, to facilitate interaction with one to another both public and private sectors. The government organizations need to develop e-government to provide opportunities for the public and the private sector to access government services by integrated services, effectively and efficiently anywhere, anytime and convenient of the internet and other tools such as mobile phones, and so forth. The Ministry of Law and Human Rights has units of public services such as immigration, legal services, and intellectual property iscertainly demanded to provide optimal service to community by using information and communication technology (e-govt).Its Implementation of e-government is in the medium category, but still needs to be improved and increased. The Ministry of Law and Human Rights meets the first stage is information publishing and the second "official" two-way transactions based on the framework of Deloitte & Touche and the sector government to Citizen (G2C) fall into the category that is e-governance, e-service, and e-knowledge.

The authors conclude that industrial policy, rather than being a fixed blueprint from government, should enjoy the active involvement of all stakeholders in its formulation and implementation. This report advances some institutional reforms designed to underpin this process

One of the programs in Communication Information Technology in the government field is the implementation of E-Government. During this digital era, efforts to implement e-government are being actively carried out by public or government bureaucracy to improve services to the public and governance. Pidie district government has begun implementing e-government, one of which is through Pidie District Head Regulation No. 53 of 2018 concerning the Implementation of e-Perfomance in Pidie District Government Unit in which it is a part of e-government. Pidie Government through Pidie Regency Personnel and Human Resources Development Agency (BKPSDM) has begun to socialize e-government implementation by disseminating e-performance applications to the civil servantin Pidie District Apparatus Work Unit. This research was conducted to see the relationship between e-government implementation and the performance of the Civil servantin the Pidie District Government. This research used a combination method approach using sequential explanatory design. The data collection technique used in this study was the distribution of questionnaires to 22 Civil servant (ASN) in the Central Government Office of Pidie District, the Regional Secretariat of Pidie District, an office directly related to employment, namely BKPSDM. The sampling of this research is purposive sampling which is a non-random sampling or nonprobability sampling. Processing data using Partial least square (PLS) analysis which is a multivariate Structural Equation Modeling (SEM) data analysis method. In the PLS analysis method there are three stages of evaluation, first evaluating the outer model, second evaluating the inner model, and finally testing the hypothesis. The results of the final evaluation of hypothesis testing can be concluded that the implementation of E-Government has a significant relationship with improving the state civil apparatuses performance of the Pidie District Government with a contribution of 79.7%.