Suchergebnisse

Purpose
In this study, the authors explain citizens' adoption of social media in citizen–government relations in China, a country that blends an authoritarian governance regime with limited tolerance of and responsiveness to online citizen participation.


Design/methodology/approach
Original survey data were gathered using a vignette survey among 307 respondents living in the People's Republic of China. Multivariate analysis of the data was used to test four hypotheses and identify antecedents of Chinese citizens' social media adoption for "thin" participation purposes.


Findings
Citizens' perceived impact of "thin" participation, citizens' skills and capabilities and citizens' trust in institutions are significantly associated with citizens' social media adoption. Social media anxiety was found not to be associated with Chinese citizens' social media adoption.


Research limitations/implications
This study demonstrates how vignettes can be used to study adoption of technological and institutional innovations in an authoritarian governance regime and how in this context existing adoption theories can be extended with notions of institutional trust to adequately explain citizens' adoption of technological and institutional innovations in citizen–government relations.


Social implications
Although some argue that social media activity could potentially mitigate democratic deficits caused by the state, in the case of China, the intertwinement of state and social media platform renders this argument unsustainable.


Originality/value
This study is one of the few systematic survey studies focusing on Chinese citizens' adoption of social media in citizen–government relations.

Social media platforms such as Twitter and Facebook offer new opportunities for co-production and interaction between citizens and government agencies. Until now, explanations of why citizens use social media to interact with government have been lacking in the literature. This article concludes on the basis of survey data gathered among Canadian citizens that social media use in citizen-government relations is explained by citizens' perceived effectiveness and trust in social media organizational infrastructure, with trust in government, social media anxiety and ease of use not having an impact. Implications for research and practice are discussed.

This article aims to identify factors associated with the use of social media by Paraguayan citizens in their relationship with the government. We gathered data using a vignette survey, which recorded the responses to four public service problems and collected scores on perceived effectiveness, capability, social influence, trust in government, trust in social media infrastructure, and social media anxiety. Multivariate analysis was used to test the hypotheses. Perceived effectiveness, social influence, and trust in social media infrastructures were found to be significantly correlated with citizens' use of such media to report public service issues. On the other hand, capability, trust in government, and social media anxiety were not found to be associated with citizens' social media use. The results urge further theorization to disentangle how perceived effectiveness, social influence, and trust in social media infrastructures affect digital citizen engagement and participation and under what conditions proprietary social media platforms such as Facebook and Twitter contribute to a vibrant democracy. ; Este artículo tiene como objetivo identificar qué factores están asociados con el uso de las redes sociales por parte de los ciudadanos paraguayos en las relaciones ciudadano-gobierno. Recopilamos datos mediante una encuesta basada en técnica de viñeta en la que se registraron las respuestas a cuatro problemas de servicio público, además de puntuaciones sobre la eficacia percibida, la capacidad, la influencia social, la confianza en el Gobierno, la confianza en la infraestructura de las redes sociales y la ansiedad con relación a las redes sociales. Se utilizó un análisis multivariado para probar las hipótesis. Se encontró que hay una correlación entre la efectividad percibida, la influencia social y la confianza en las infraestructuras de las redes sociales con el uso de las redes sociales por parte de los ciudadanos para informar sobre problemas de servicio público. Por otro lado, no se encontró que la capacidad, la confianza en el Gobierno y la ansiedad con relación a las redes sociales estuvieran asociadas con el uso de las redes sociales por parte de los ciudadanos. Los resultados nos instan a teorizar y desentrañar aún más cómo la efectividad percibida, la influencia social y la confianza en las infraestructuras propietarias de las redes sociales afectan el compromiso y la participación digital de los ciudadanos, y bajo qué condiciones las plataformas propietarias de las redes sociales propietarias ‒como Facebook y Twitter‒ contribuyen a una democracia vibrante. ; Este artigo tem como objetivo identificar os fatores associados ao uso das redes sociais pelos cidadãos paraguaios nas relações cidadão-governo. A coleta dos dados foi feita usando uma pesquisa com vinhetas na qual as respostas a quatro problemas com serviços públicos foram registrados. Também foram coletadas pontuações sobre a percepção de eficácia, capacidade, influência social, confiança no governo, confiança na infraestrutura das redes sociais e ansiedade em relação às redes sociais. Uma análise multivariada foi usada para testar as hipóteses. A percepção de eficácia, a influência social e a confiança nas infraestruturas das redes sociais estão significativamente correlacionadas com o uso que os cidadãos fazem das redes sociais para relatar problemas nos serviços públicos. Por outro lado, a capacidade, a confiança no governo e a ansiedade em relação às redes sociais não foram associadas ao uso das redes sociais pelos cidadãos. Os resultados nos incentivam a formular mais teorias e desvendar como a percepção de eficácia, a influência social e a confiança nas infraestruturas das redes sociais afetam o envolvimento e a participação digital do cidadão, e em que condições as plataformas proprietárias de redes sociais, como o Facebook e o Twitter, contribuem para uma democracia vibrante.

This article aims to identify factors associated with the use of social media by Paraguayan citizens in their relationship with the government. We gathered data using a vignette survey, which recorded the responses to four public service problems and collected scores on perceived effectiveness, capability, social influence, trust in government, trust in social media infrastructure, and social media anxiety. Multivariate analysis was used to test the hypotheses. Perceived effectiveness, social influence, and trust in social media infrastructures were found to be significantly correlated with citizens' use of such media to report public service issues. On the other hand, capability, trust in government, and social media anxiety were not found to be associated with citizens' social media use. The results urge further theorization to disentangle how perceived effectiveness, social influence, and trust in social media infrastructures affect digital citizen engagement and participation and under what conditions proprietary social media platforms such as Facebook and Twitter contribute to a vibrant democracy.

Purpose In this study, the authors explain citizens' adoption of social media in citizen–government relations in China, a country that blends an authoritarian governance regime with limited tolerance of and responsiveness to online citizen participation. Design/methodology/approach Original survey data were gathered using a vignette survey among 307 respondents living in the People's Republic of China. Multivariate analysis of the data was used to test four hypotheses and identify antecedents of Chinese citizens' social media adoption for "thin" participation purposes. Findings Citizens' perceived impact of "thin" participation, citizens' skills and capabilities and citizens' trust in institutions are significantly associated with citizens' social media adoption. Social media anxiety was found not to be associated with Chinese citizens' social media adoption. Research limitations/implications This study demonstrates how vignettes can be used to study adoption of technological and institutional innovations in an authoritarian governance regime and how in this context existing adoption theories can be extended with notions of institutional trust to adequately explain citizens' adoption of technological and institutional innovations in citizen–government relations. Social implications Although some argue that social media activity could potentially mitigate democratic deficits caused by the state, in the case of China, the intertwinement of state and social media platform renders this argument unsustainable. Originality/value This study is one of the few systematic survey studies focusing on Chinese citizens' adoption of social media in citizen–government relations.

This article aims to identify which factors are associated with Paraguayan citizens' use of social media in citizen-government relations. We gathered data using a vignette-survey with which responses to four public service problems were recorded, apart from scores on perceived effectiveness, capability, social influence, trust in government, trust in social media infrastructure, and social media anxiety. Multivariate analysis was used to test hypotheses. Perceived effectiveness, social influence and trust in social media infrastructures were found to be significantly correlated with citizens' use of social media to report public service issues. On the other hand, capability, trust in government and social media anxiety were not found to be associated with citizens' social media use. The results urge us to further theorize and disentangle how perceived effectiveness, social influence and trust in proprietary social media infrastructures affect digital citizen engagement and participation, and under what conditions proprietary social media platforms such as Facebook and Twitter contribute to a vibrant democracy.

This article aims to identify which factors are associated with Paraguayan citizens' use of social media in citizen-government relations. We gathered data using a vignette-survey with which responses to four public service problems were recorded, apart from scores on perceived effectiveness, capability, social influence, trust in government, trust in social media infrastructure, and social media anxiety. Multivariate analysis was used to test hypotheses. Perceived effectiveness, social influence and trust in social media infrastructures were found to be significantly correlated with citizens' use of social media to report public service issues. On the other hand, capability, trust in government and social media anxiety were not found to be associated with citizens' social media use. The results urge us to further theorize and disentangle how perceived effectiveness, social influence and trust in proprietary social media infrastructures affect digital citizen engagement and participation, and under what conditions proprietary social media platforms such as Facebook and Twitter contribute to a vibrant democracy.

Social media platforms such as Twitter and Facebook offer new opportunities for co-production and interaction between citizens and government agencies. Until now, explanations of why citizens use social media to interact with government have been lacking in the literature. This article concludes on the basis of survey data gathered among Canadian citizens that social media use in citizen-government relations is explained by citizens' perceived effectiveness and trust in social media organizational infrastructure, with trust in government, social media anxiety and ease of use not having an impact. Implications for research and practice are discussed.

This article describes the trend of personalization in electronic service delivery, with a special focus on municipal electronic service delivery in the Netherlands. Personalization of electronic services refers to the one-to-one citizen orientation using authentication, profiling and customization techniques. The percentage of Dutch municipalities offering services through personalized electronic counters has increased from 14% (2006) to 28% (2009). Using binary logistic regression analyses of 2008 survey data, it is concluded that personalization is positively associated with size of municipalities but not with e-government and policy innovation statements, nor with explicit political responsibility with respect to e-government development. Based on these findings, alternative explanations for the adoption and diffusion of personalized e-government services are suggested.