Part 1: Foundations -- Part 2: The practitioner -- Part 3: Annotated conduct and client care rules -- Part 4: Practitioners and the court -- Part 5: Practitioners and other practitioners -- Part 6: Practitioners and clients -- Part 7: Practitioners and others.
Cover -- Contents -- List of tables and figures -- Preface to the second edition -- Acknowledgements -- About the author -- Introduction -- Part 1 The social worker as problem solver -- Introduction to Part 1 -- Chapter 1 Needs, unmet needs and problems -- Introduction -- What are needs? -- Unmet needs -- Problems -- Conclusion -- Chapter 2 The social context of personal problems -- Introduction -- The personal is political -- Poverty, deprivation and social exclusion -- Discrimination and oppression -- Crime -- Illness, disablement and mental health problems -- Homelessness and poor housing -- Conclusion -- Chapter 3 Promoting and preventing change: developing versus sustaining -- Introduction -- The importance of change in social work -- Promoting change -- Preventing change -- Conclusion -- Chapter 4 Perspective on problems: working in partnership -- Introduction -- Multiple perspectives -- Making partnership a reality -- Conclusion -- Conclusion to Part 1 -- Part 2 The social worker as thinker -- Introduction to Part 2 -- Chapter 5 Reflective practice: developing critical analysis skills -- Introduction -- Why reflective practice? -- Making critically reflective practice a reality -- Conclusion -- Chapter 6 Social work as education -- Introduction -- Why education? -- Using educational skills and processes -- Conclusion -- Chapter 7 Thinking and feeling: emotional intelligence -- Introduction -- Reason and emotion -- Working with emotion -- The three Rs framework -- Conclusion -- Chapter 8 Spirituality and meaning making -- Introduction -- Making sense of experience -- Focusing on meaning -- Conclusion -- Conclusion to Part 2 -- Part 3 The social worker as manager -- Introduction to Part 3 -- Chapter 9 Managing self -- Introduction -- The importance of self-management -- Rising to the challenge -- Conclusion.
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