Performance Measurement in Local Authorities
The article analyses the following issues: 1. Performance measurement in literature. The performancemeasurement has an important role to play in the efficient and effective management of organizations. 2.Performance measurement in local authorities. Local governments themselves use a wide range performancemeasurement system in services area such as fire, solid water, water, roads, transportation, health, housing,recreation and social services. Measuring municipal performance means assessing how well a municipalityperforms when delivering goods and services to the public. 3. The principles underlying effective performancemeasurement. An effective performance measurement system will be built around six key principles:clarity of purpose, focus, alignment, balance, regular refinement, robust performance indicators. 4. Types ofperformance indicators. Performance measurements indicate how much or how well agency is doing. Theapproach adopted for developing the performance measurement system is based on the inputs – outputsefficiency outcomes framework. 5. Performance measurement importance for local authorities. 6. Performancemanagement versus performance measurement. 7. Measures, methodologies and approaches.