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KEY FEATURES: Human services "speak" and examples translate common business terminology, making the material accessible for readers. A personal Reflection-Diagnosis-Prescription approach encourages students to reflect on each leadership concept, diagnose a related personal weakness, and then apply a prescription to remedy the weakness, motivating them to master related theories, concepts, history, and terminology. The demonstration of a new human services organization, progressing through several facets of organizational standards and performance excellence, shows readers how leadership skills are used in the real world. A unique focus on team building and self-reflection is combined with insightful coverage of running a meeting; motivating a team; vision; mission; strategic planning; presentation skills; and community collaboration. A coaching voice makes teaching a leadership development course online more effective. In-chapter questions ...

"EPDF and EPUB available Open Access under CC-BY-NC-ND licence. Human service work is performed in many places – hospitals, shelters, households – and is characterised by a complex mixture of organising principles, relations and rules. Using ethnographic methods, researchers can investigate these site-specific complexities, providing multi-dimensional and compelling analyses.
Bringing together both theoretical and practical material, this book shows researchers how ethnography can be carried out within human service settings. It provides an invaluable guide on how to apply ethnographic creativeness and offers a more humanistic and context-sensitive approach in the field of health and social care to generating valid knowledge about today's service work."

Understanding organisations -- Leadership in human service organisations -- Scoping the context -- Recording and report-writing -- Information develompent and management in human service organisations -- Building and maintaining professional relations -- Supervision and support -- Managing conflict -- Power and advocacy -- Administrative ethics in human service organisations -- Preparing for and dealing with complaints -- Professional ethics and ethical reasoning.

'Organizational Change' looks at the context of organizational change, describes how individuals and systems change, and pinpoints keys to successful change. Author Rebecca Proehl then presents a proven model of organizational change, built on lessons learned from both the public and private sectors, but tailored for human service organizations

The use of computers in the human services has been laggard as compared to their use in other areas, such as industry, commerce and the military. Nevertheless, such use is growing rapidly, and rather than expose services such as social work, nursing, teaching, and psychiatry to the dangers of indiscriminate, inappropriate, and possibly counterindicated use of such methods, it has become increasingly necessary that the possibilities and problems inherent in computer technology as applied to each of the human services be carefully examined.

Passage of the Personal Responsibility and Work Opportunity Act (PRWOA) of 1996 presents an opportunity to reinvent human services in America. For more than a decade, the welfare bureaucracy and public assistance programs of state welfare have been in crisis. The clients who depend on welfare detest it, finding and keeping qualified professionals to work in the public social services has become an administrative headache, and taxpayers perceive welfare as a fiscal black hole that perpetuates immorality. The recent decision to "devolve" welfare in a block grant to states underscores the urgency to rethink public assistance to poor families. There is good reason to be concerned about the social consequences of devolution and the replacement of Aid to Families with Dependent Children (AFDC) with Temporary Assistance for Needy Families (TANF). However, this transformation of welfare also presents an important opportunity to replace inferior benefits and services provided through an antiquated welfare bureaucracy with a new infrastructure for human services. This monograph illustrates how human services can be reinvented, using Virginia as a prototype.